1st Edition
Developing Performance Support for Computer Systems A Strategy for Maximizing Usability and Learnability
By James R. Williams
Copyright 2004
384 Pages
by
CRC Press
384 Pages
by
CRC Press
384 Pages
by
CRC Press
Also available as eBook on:
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more... Read more
Introduction. Design Environments and Strategies. Project Planning. Needs Assessment and Task Analysis. Matching Performance Support Methods to Task Requirements. General Design Guidance. Developing Performance Support Products. Testing Performance Support Products.
Biography
Williams, James R.
