Free standard shipping on all orders
  • Visa
  • Master Card
  • American Express
  • Apple Pay
  • Google Pay
  • JCB

Developing Quality in Personal Social Services: Concepts, Cases and Comments book cover

1st Edition

Developing Quality in Personal Social Services Concepts, Cases and Comments

Edited By Adalbert Evers, Riitta Haverinen, Kai Leichsenring, Gerald Wistow Copyright 1997
318 Pages
by Routledge

318 Pages
by Routledge

318 Pages
by Routledge
Also available as eBook on:
First published in 1997, this volume is about the challenge of introducing business-originated concepts of quality assurance, personal social services are currently confronted with all over Europe. Undoubtedly, the new orientation towards a more business-like approach in social welfare settings will raise professionalism, "client-orientation" and controlling (instead of mere inspection). There is... Read more

Part 1. Concepts. 1. Quality Development – Part of a Changing Culture of Care in Personal Social Services. Adalbert Evers. 2. Business and Professional Approaches to Quality Improvement: A Comparison of their Suitability for the Personal Social Services. Christopher Pollitt. 3. Quality Management in Finland – Problems and Possibilities. Mikko Mäntysaari. 4. Quality in Personal Social Services: The Developing Role of User Involvement in the UK. Peter Beresford, Suzy Croft, Clare Evans, Tessa Harding. Part 2. Methods. 5. Professionals and Quality Initiatives in Health and Social Services. Marketta Rajavaara. 6. Measuring Quality in Personal Social Services? Monica Dowling. 7. Towards a New Client Orientation through Continuous Improvement. Maria Oppen. 8. Combining Client Interests with Professionalism in the Organization. Gabriëlle Verbeek. 9. Quality Management and Quality Assurance in Residential and Nursing Home Care in Britain and Germany. Barbara Klein. 10. User-Centred Performance Indicators for Inspection of Community Care in Scotland: Developing a Framework. Rosemary Bland. Part 3. Cases and Comments. 11. Quality Assured or Quality Compromised? Developing Domiciliary Care Markets in Britain. Brian Hardy / Gerald Wistow. 12. Rationality and Management in Public Care Services. Sturle Næss / Kari Wærness. 13. Quality by Users’ Influence and Involvement in Denmark – The Logical Development of Social Services. Steen Bengtsson. 14. The City of Stockholm’s Awards for Good Quality. Jonas Bjelfvenstam. 15. Quality in Home Care and Nursing? Karen Christensen. 16. Promoting Quality of Life for Oldern People in Institutions. Carla Costanzi. 17. Some National and Local Quality Strategies in Finland. Riitta Haverinen. 18. Quality of Care on Whose Terms? Marja A. Pijl. 19. Quality Measurements and Some Unintended Consequences: Can Quasi-Quality Be a Consequence of Quality Standards? Britt Slagsvold.

Biography

Adalbert Evers, Riitta Haverinen, Kai Leichsenring, Gerlad Wistow

Add to Cart