1st Edition
Developments in the Call Centre Industry Analysis, Changes and Challenges
224 Pages
4 B/W Illustrations
by
Routledge
224 Pages
4 B/W Illustrations
by
Routledge
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business... Read more
1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, Anyplace
Biography
Connell, Julia; Burgess, John
