Digital Governance provides managers with a simple and jargon-free introduction to the impact that digital technology can have on the governance of their organisations. Digital technology is at the heart of any enterprise today, changing business processes and the way we work. But this technology is often used inefficiently, riskily or inappropriately. Worse perhaps, many organisational leaders fail to grasp the opportunities it offers and thus fail to "transform" their organisations through the use of technology.
This book provides an explanation of the basic issues around the opportunities and risks associated with digital technology. It describes the role that digital technology can play across organisations (and not just behind the locked doors of the IT department) giving boards and top management the insight to develop strategies for investing in and exploiting digital technology as well as arming them with the knowledge required to ask the right questions of specialists and to detect when the answers given are evasive or irrelevant.
International in its scope, this essential book covers the fundamental principles of digital governance such as leadership, capability, accountability for value creation and transparency of reporting, integrity and ethical behaviour.
Author Biographies, Chapter 1. Introducing digital governance, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, Chapter 2. Digital governance strategy, A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change, Chapter 3. Managing rapid change in a digital world, The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? Chapter 4. Digitising internal operations, Understanding digitisation, Making the case for process digitisation, Issues with digitisation, Chapter 5. Transforming products and services, Models of digital transformation, Digitally enhanced products, Digitised products, New business models, Chapter 6. Digital marketing and sales, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, Chapter 7. Thinking digital in mergers, acquisitions and venturing, Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what?Chapter 8. Digital technology in accounting and financial management, The problem, The opportunity, Getting it right (and wrong), Chapter 9. Human resources in a digital age, Recruitment, The "employer brand", Managing workers, Enhancing the human, Chapter 10. Assuring digital compliance, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, Chapter 11. Information and cyber security, What is all this fuss about? Cyber risk management, Layered protection: People, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, Chapter 12. Delivering digital privacy, Privacy: an urgent priority, Privacy compliance, Getting it right, Employers’ vicarious liability, Embedding privacy and minimizing risk, Chapter 13. Think digital resilience, A grandiose name for business continuity? Situational awareness and responding to the risks, Resilience challenges, Chapter 14. Emerging digital technologies, Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed Ledgers and Blockchain, Virtual Reality and Augmented Reality, Implants and brain-computer interfaces, Is all this just snake oil? Glossary, Index