1st Edition

Digital Government Managing Public Sector Reform in the Digital Era

By Miriam Lips Copyright 2020
    302 Pages
    by Routledge

    302 Pages
    by Routledge

    Digital Government: Managing Public Sector Reform in the Digital Era presents a public management perspective on digital government and technology-enabled change in the public sector. It incorporates theoretical and empirical insights to provide students with a broader and deeper understanding of the complex and multidisciplinary nature of digital government initiatives, impacts and implications.

    The rise of digital government and its increasingly integral role in many government processes and activities, including overseeing fundamental changes at various levels across government, means that it is no longer perceived as just a technology issue. In this book Miriam Lips provides students with practical approaches and perspectives to better understand digital government. The text also explores emerging issues and barriers as well as strategies to more effectively manage digital government and technology-enabled change in the public sector.

    Digital Government is the ideal book for postgraduate students on courses in public administration, public management, public policy, political science and international relations, and e-government. It is also suitable for public service managers who are experiencing the impact of digital technology and data in the public sector.


    1. Introducing and positioning digital government
    2. Part II THEORY

    3. The contribution of digital technologies and data to societal change
    4. Different theories and perspectives on digital government

    6. The service state
    7. Open and transparent government
    8. Smart government
    9. Participatory democracy and public engagement

    11. Citizen identity, privacy, ethics and security
    12. Digital citizenship
    13. Digital government strategy, leadership and governance
    14. Part V CONCLUSIONS

    15. Conclusions: managing institutional innovation and digital governance


    Miriam Lips is Professor of Digital Government and Programme Director of the new e-Government Master’s programme at Victoria University of Wellington’s School of Government, New Zealand.

    "Digital Government provides a comprehensive synthesis of multidisciplinary research on how the Internet, social media, mobile, and big data are reshaping how and what governments do and what differences it makes. Professor Miriam Lips provides an ideal text for courses on government, public administration, or public management."

    Professor William H. Dutton, University of Southern California and Oxford University.

    "Professor Lips has been at the leading edge of academic and practical understanding of digital change in Government for more than 20 years. Her academic work in Europe on digital identities and on personalised services was ground-breaking. She is a committed educator too as this new book reveals."

    Professor John A. Taylor, Professor Emeritus of Government & Information Management, Caledonian Business School, Glasgow. Honorary Professor, University of Nottingham.

    "This book brings clarity to the development of digital government as a cross-disciplinary field. It helps newcomers to the field, but also junior and senior researchers to understand this complex research area. For us as digital government teachers it is what was needed for a long time! A must read."

    Dr Ines Mergel, Professor of Public Administration, University of Konstanz

    "This important book tackles the key topics of digital government and highlights the direct relation between technology and social change. It is a must read for managers in the public sector since every process is being influenced by technology."

    Professor Albert Meijer, Professor of Public Innovation, Utrecht University.