1st Edition
Digital Government Managing Public Sector Reform in the Digital Era
Part I INTRODUCTION
- Introducing and positioning digital government
- The contribution of digital technologies and data to societal change
- Different theories and perspectives on digital government
- The service state
- Open and transparent government
- Smart government
- Participatory democracy and public engagement
- Citizen identity, privacy, ethics and security
- Digital citizenship
- Digital government strategy, leadership and governance
- Conclusions: managing institutional innovation and digital governance
Part II THEORY
Part III AREAS OF PUBLIC SECTOR REFORM
Part IV EMERGING ISSUES
Part V CONCLUSIONS
Biography
Miriam Lips was Professor of Digital Government and Programme Director of the new e-Government Master’s programme at Victoria University of Wellington’s School of Government, New Zealand.
"Digital Government provides a comprehensive synthesis of multidisciplinary research on how the Internet, social media, mobile, and big data are reshaping how and what governments do and what differences it makes. Professor Miriam Lips provides an ideal text for courses on government, public administration, or public management."
Professor William H. Dutton, University of Southern California and Oxford University.
"Professor Lips has been at the leading edge of academic and practical understanding of digital change in Government for more than 20 years. Her academic work in Europe on digital identities and on personalised services was ground-breaking. She is a committed educator too as this new book reveals."
Professor John A. Taylor, Professor Emeritus of Government & Information Management, Caledonian Business School, Glasgow. Honorary Professor, University of Nottingham.
"This book brings clarity to the development of digital government as a cross-disciplinary field. It helps newcomers to the field, but also junior and senior researchers to understand this complex research area. For us as digital government teachers it is what was needed for a long time! A must read."
Dr Ines Mergel, Professor of Public Administration, University of Konstanz
"This important book tackles the key topics of digital government and highlights the direct relation between technology and social change. It is a must read for managers in the public sector since every process is being influenced by technology."
Professor Albert Meijer, Professor of Public Innovation, Utrecht University.
