1st Edition
Digital Transformation A Leader's Guide to Strategy and AI Technologies
Preface
About the Author
Chapter 1: Introduction and History Of Digital Transformation
Chapter 2: Business Strategy Development
Chapter 3: Business Strategy and Digital Transformation Strategy
Chapter 4: Improving Business Efficiency and Profitability
Chapter 5: Artificial Intelligence Strategy and Implementation
Chapter 6: Digital Transformation in Sales and Marketing Management
Chapter 7: Digital Transformation in Customer Service Management
Chapter 8: Digital Transformation in Customer Experience (CX) and Social Media
Chapter 9: Digital Transformation in Human Resource (HR) Management
Chapter 10: Digital Transformation in Finance Management
Chapter 11: Digital Transformation in Operations Management and Supply Chain Management
Chapter 12: Getting Started with Artificial Intelligence Models
Chapter 13: Understanding Artificial Intelligence
Chapter 14: Building an AI-Ready Workforce
Chapter 15: Conclusion: Improving Profitability with Digital Transformation and AI Implementation
Index
Biography
Tarnveer Singh is an award-winning technology leader with two decades of experience leading across regulated sectors. He has been recognised for his thought leadership raising awareness on technology and ethics. Tarnveer is an advocate for AI literacy and author of books such as Artificial Intelligence and Ethics, Digital Resilience, and The Psychology of Cybersecurity, which promote responsible AI, digital ethics, resilience, and considering the crucial role of human psychology. As an advisor to early-stage cybersecurity and AI start-ups, Tarnveer helps founders embed responsible data practices, security, and resilience from day one. His systems-level approach enables sustainable innovation and strategic leadership on digital transformation.
