Digital Transformation and Public Services (Open Access): Societal Impacts in Sweden and Beyond, 1st Edition (Hardback) book cover

Digital Transformation and Public Services (Open Access)

Societal Impacts in Sweden and Beyond, 1st Edition

Edited by Anthony Larsson, Robin Teigland


392 pages | 14 B/W Illus.

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Hardback: 9780367333430
pub: 2019-11-07
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Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large.

This book takes its point of departure from the 2016 OECD report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare". Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services.

The book seeks to provide an innovative, enriching and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to The Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter takes on an international angle. This includes cases from several other countries around Europe as well as the United States.

Table of Contents

List of Figures and Tables


Francis Andrew Gaffney - Foreword: Digital Transformation of Public Services – How and Why?

Letter from the Editors/Acknowledgements

List of Contributors/Author Biographies

  1. Introduction
    1. Introductory Chapter

  1. Anthony Larsson & Robin Teigland - An Introduction to Digital Welfare: A Way Forward?
  2. Chapter Overview
  3. Part 1:

    1. Health & Social Care

  1. Mårten Blix & Johanna Jeansson - Telemedicine and the Welfare State: The Swedish Experience
  2. Anthony Larsson, Olivia Elf, Corrina Gross & Julia Elf - Welfare Services in an Era of Digital Disruption: How Digitalization Reshapes the Health Care Market
  3. Anna Essén & Anders Ekholm - Centralization vs. Decentralization on the Blockchain in a Health Information Exchange Context
  4. John Øvretveit - Digitalization of Health in Sweden to Benefit Patients
  5. Daniel Wänn - Personalized Predictive Health Care: How Predictive AI Platforms Will Transform the Health Care Industry
  6. Anthony Larsson & Dominika Sabolová - Digital Dentistry: A Solution to the Dentistry Crisis?
  7. Andres Laya & Jan Markendahl - Solutions Based on Digital Connected Devices for Social Care and Wellbeing

Part 2:

    1. Education

  1. Cormac McGrath & Anna Åkerfeldt - Educational Technology (EdTech): Unbounded Opportunities or Just Another Brick in the Wall?
  2. Stephen Mahaley - Education at the Intersection: A Practitioner’s View of the Effect of Digital Transformation on Public Education

Part 3:

    1. Citizen Protection

  1. Mark Conley & Emily Nakkawita - Citizen Protection: A Capabilities and Intentions Framework
  2. Arne Norlander - Societal Security: How Digitalization Enables Resilient, Agile, and Learning Capabilities
  3. Claire Ingram Bogusz - Digital Identity – Beyond Verification: To a Transparent (Decentralized) System for Data and Identity Monitoring and Control

Part 4:

    1. Future of the Welfare State

  1. Björn Eriksson & Ulrika Sandhill - Cashless: A Dead End for Sweden?
  2. Charlotte Mattfolk & Lina Emfeldt - Future Consumption of Welfare Services: How the Change in Consumer Expectations Will Affect Offerings and Business Models in Welfare
  3. Alejandro Moreno Puertas & Robin Teigland - The Trust Revolution: Blockchain’s Potential to Resolve Institutional Inefficiencies
  4. Mats Lewan - The Future of the Nation-State: How the Nation-State Can Find a Way Through Digitalization
  5. Olle Wästberg - Digitalization Has Changed the Foundation of the Democracy

  1. Conclusion
    1. Concluding Remarks

  1. Anthony Larsson & Robin Teigland - Conclusion: Digital Welfare – Now and Forever?

    1. Afterword

Nicholas Fortugno - Afterword: Technology – The Solution to All Welfare Challenges?


About the Editors

Anthony Larsson (Ph.D.) is a Researcher at the Stockholm School of Economics Institute for Research (SIR), Sweden. He holds a Ph.D. from Karolinska Institutet, Sweden. He also holds an MBA and M.Sc. degrees in Political Science, Social Anthropology and Business Administration & Economics respectively as well as an Associate Degree in Psychology.

Robin Teigland (Ph.D.) is Professor of Management of Digitalization in the Entrepreneurship and Strategy Division at the Department of Technology Management and Economics at Chalmers University of Technology, Gothenburg, Sweden. She is also Professor of Business Administration with a specialization in Strategic Information Systems Management at the Stockholm School of Economics in Sweden.

About the Series

Routledge Studies in the European Economy

Routledge Studies in the European Economy is our home for cutting-edge, upper-level scholarly studies and edited collections. Featuring compact and well researched volumes of 150 to 300 pages, the series provides a range of content considering the European economy alongside history, politics, cultural studies, agriculture, education, globalisation, and other subjects, titles are characterized by dynamic interventions into established subjects and innovative studies on emerging topics.

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Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Development / Economic Development
BUSINESS & ECONOMICS / Economics / General
BUSINESS & ECONOMICS / International / Economics
BUSINESS & ECONOMICS / Nonprofit Organizations & Charities
BUSINESS & ECONOMICS / Government & Business
MEDICAL / Health Policy
MEDICAL / Public Health
POLITICAL SCIENCE / Public Policy / Social Services & Welfare