1st Edition
Discover Excellence An Overview of the Shingo Model and Its Guiding Principles
Chapter 1: Introduction
Chapter 2: Why Are We Here?
Chapter 3: Defining Behavior
Chapter 4: Characteristics of Culture
Chapter 5: Three Insights of Enterprise Excellence
Chapter 6: The Shingo Model
Chapter 7: The Shingo Guiding Principles
Chapter 8: Thought Leadership
Chapter 9: New United Motor Manufacturing, Inc.: A Case Study that Informs the Shingo Model
Chapter 10: Go and Observe
Chapter 11: The Shingo Assessment Process
Chapter 12: Bringing It All Together
Biography
Dr. Gerhard Plenert is the former director of executive education at the Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University. As a consultant, Dr. Plenert has helped organizations execute operational and supply chain transformations for more than 20 years. Dr. Plenert was also a tenured full professor at California State University, Chico; and a professor at BYU, BYU-Hawaii, the University of Malaysia, and the University of San Diego.
