E-Commerce Logistics From Click to Sustainable Delivery

Part I - Digital and Sustainable Shift in E-Commerce Logistics 

1. Managing E-Commerce Logistics for Sustainability: Stakeholders’ Perspective 

Marzenna Cichosz, Arkadiusz Kawa, and August Michael Knemeyer  

2. Evolving E-Commerce Models in Response to Technological Change

Maciej Szymczak

3. Data-Driven E-Commerce Logistics: Push vs. Pull Strategy

Natalia Szozda

Part II - Operational Excellence of E-Commerce Logistics

4. E-Fulfillment

Marzenna Cichosz and Damian Kołata

5. Last-Mile Delivery

Arkadiusz Kawa and Mirosław Gral

6. Omnichannel Logistics

Sebastian Brockhaus, August Michael Knemeyer, and Paul Murphy

7. Consumer Returns: Transforming Practices of Instant Returns into Reflective Ones

Monika Hajdas and Joanna Radomska

8. Packaging Developments in E-Commerce: From Bioplastic Packaging to Digital Product Passports

Jordon Lazell, Barbara Ocicka, and Erik Jacobi

9. Cross-Border E-Commerce Logistics

Arkadiusz Kawa and Marzenna Cichosz

Part III - New Business Models in E-Commerce Logistics

10. From Assets to Algorithms: Platform-Driven Transformation of E-Commerce Logistics

Sławomir Wyciślak and Sebastian Błaszkiewicz

11. Partnerships for E-Commerce in Urban Freight Transport

Maja Kiba-Janiak and Michael Browne

12. Re-Commerce: Giving Goods a Second Life

Arkadiusz Kawa

Biography

Marzenna Cichosz is Associate Professor of Logistics and Supply Chain Management at SGH Warsaw School of Economics, Poland.

Arkadiusz Kawa is Associate Professor at Poznań University of Economics and Business, Poland.

'Since I became interested in urban logistics some 15 years ago, the topic of last‑mile logistics has grown in ways no one would have believed at the time. Urban logistics was then a niche area within the broader logistics field. Back then, we studied projects on business models and the implementation of city‑logistics solutions, mainly aimed at reducing congestion and emissions in European city centers. That was complex enough in itself. However, in recent years, e‑commerce has expanded at an incredible pace, driven by platform technologies and large companies’ omni‑channel distribution strategies. Deliveries to the doorstep or to collection points have become norm. As a result, new knowledge is needed — and this book provides a wealth of insights on e‑commerce and last‑mile logistics, with a strong emphasis on sustainability and circular supply chains. Congratulations to the editors and authors on a fine book that will be useful to anyone interested in e‑commerce, logistics, or e‑commerce logistics.'

- Professor Britta Gammelgaard, University of Southern Denmark and Editor-in-Chief of International Journal of Logistics Management

'E-Commerce Logistics: From Click to Sustainable Delivery offers a rigorous and integrative perspective on one of the most dynamic domains in supply chain management. Its strong focus on sustainability, combined with a holistic treatment of fulfillment, last-mile delivery, and reverse logistics, makes it an essential resource for understanding modern e-commerce systems. The book not only synthesizes the current state of knowledge but also outlines important directions for future research and practical implementation.'

- Professor Christian F. Durach, ESCP Business School and European Co-Editor of the Journal of Business Logistics and Senior Associate Editor of the International Journal of Physical Distribution & Logistics Management