Eaches or Pieces Order Fulfillment, Design, and Operations Handbook: 1st Edition (Hardback) book cover

Eaches or Pieces Order Fulfillment, Design, and Operations Handbook

1st Edition

By David E. Mulcahy

Auerbach Publications

952 pages | 229 B/W Illus.

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Hardback: 9780849335228
pub: 2007-01-23
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Description

If your business uses warehouses to deal with the sales of goods, then you know that facility operations, shipping, and customer service are important to your company's health. Eaches or Pieces Order Fulfillment, Design, and Operations Handbook offers insights for warehouse, distribution, or logistics professionals to make their "eaches or pieces" order-fulfillment operation more efficient and cost effective as well as provide better customer service.

Created for direct marketing and retail store fulfillment operators, this handbook emphasizes the skills and knowledge needed to design, organize, and execute an order-fulfillment operation or concept. The first chapter reviews order-fulfillment activities and distribution operations. The author then proceeds to discuss docking; design parameters; storage; pick, pack, and ship activities; and power stock keeping units (SKUs). The final chapter discusses trash removal, vendor-delivered unit of product (UOP) rework locations and flows, and customer returns.

Preplanned and organized order-fulfillment operations increase accurate and on-time deliveries, reduce costs, and improve profits. By developing and maintaining an order-fulfillment concept as outlined in Eaches or Pieces Order Fulfillment, Design, and Operations Handbook, you will discover useful strategies for your next warehouse or plant facility as well as improve existing order-fulfillment operations.

Table of Contents

ORDER-FULFILLMENT OBJECTIVE AND THEIR IMPACE ON A COMPANY PROFIT AND CUSTOMER SERVICE

Introduction

Overview

Order-Fulfillment Activities

Product (UPO) Handling Characteristics

Order-Fulfillment Operation Objective

Order-Fulfillment Operation Activities

How to Project Your Order-Fulfillment Operational Budget

Why Use Manning or Employee Productivity Schedules

Why Is High Employee Productivity Important

RECEIVING, MANIFESTING, LOADING, AND SHIPPING CONCEPTS

Introduction

Product Pattern in a Delivery Vehicle

Options to Improve Dock Area Safety and Efficiency

Unloading and Loading Concepts

Customer Order (CO) Carton Dock Sort Concepts

Receiving and Shipping Dock Interface with an In-House Transport Concept

MASTER CARTON AND PALLET STORAGE CONCEPTS

Introduction

Inventory Control

Master Carton or Pallet Storage Position Concepts

Pallet Pick-Up and Delivery (P/D) Stations

In-House Transport Concepts

Carton or Pallet Replenishment

SMALL ITEM AND FLATWEAR APPAREL PICK AND PACK ACTIVITIES

Introduction

Protection Concepts for Open Space under an Elevated Pick Position

Product Movement between an Elevated and Low Level

Sku Rotation

Pick Line Profile

Pick Area Design

Pick Multiple Small-Item or Flatwear Skus for Customer Orders

Single Customer Order and One Order Picker or Pick Machine

Single Customer Order with Multiple Order Pickers or Pick Machines

Multiple Customer Orders with Multiple Order Pickers/Automatic Pick Machines

Multiple Customer Orders with a Single Order Picker

Sortation Location Design Parameters

Batch Control Release

Automatic Pick Machine Concept

SKU Profile or Pick Position Location

Pick Methodology

Calculate Your Customer Order Pick Tote or Pick/ Shipping

Carton Space Requirements

Pick Zone Length

Pick Position Objectives

Pick Position Concept Design Parameters

Small-Item/Flatwear Pick Positions for a Manual Pick Concept

Floor Stack Concept

Shelf Pick Position Concepts

Pick to Light Pick Position or Location Options

Push Back Pick Position Concept

Chute or Slide Pick Position Concept

Cantilever Rack and Pegboard Pick Position Concept

Drawer Pick Position Concept

Stacked Containers Pick Position Concept

Manual Pick or Order-Fulfillment Concepts

Pick Position Number Pick Instruction Presentation

Pick Aisle Identification

Pick Position Identification Methods

Pick Position Identification Locations

Pick Position Identification Size

Use Alpha Characters or Numeric Digits or Bar Code/RF Tag

and Sku Description

Pick Position Identification Methods

Small-Item Manual Pick Concepts

Picker Walks to the Pick Position

Picker Routing Pattern

Start Pickers in the High-Volume, High-Cube, and Heavyweight Sku Pick Area

Start Pickers in the Low-Volume, Small-Cube, and Lightweight Sku

Pick Area

Pick into a Customer Order Shipping Carton

Captive Tote

Customer Order Shipping Carton in a Captive Tote

Pick/Pack Concept

Slapper Envelope

Pick Line Sku Pick Station

Pick/Pack Line Conveyor Travel Paths

Customer Pack Slip inside the Carton

Customer Pack Slip inside a Slapper Envelope

Picker Carry Single Items Concept

Manual Pushed Four-Wheel Cart Concept

Retail Shopping Cart Concept

Pick Position Elevation

How to Increase a Picker Reach

Data Mobile or Pick to Light Cart

Manual-Powered Pallet Truck or Platform Truck with a Shelf Pick Concept

Overhead Manual-Powered Trolley with a Basket or Bag Pick Concept

Mechanized Pick Concept Group

Employee Ride Powered Vehicles

Mechanized Stock or Pick Position Is Transferred to the Employee

Concepts

Carton AS/RS, Mini-Load or Mini-Stacker Crane

Carton AS/RS Pick-Up and Delivery (P/D) and Pick Station

Stacker Crane Concept as a Small-Item Pick Concept

Stacker Crane Pick Tunnel

Cartrac Pick Concept

Automatic Small-Item Pick Group

Sku Allocation to an Automatic Pick Machine

Automatic Pick Machine Pick Position Replenishment

Customer Order Entry and Automatic Pick Machine

Itematic Automatic Pick Machine

Automatic Item Dispenser or Robo Pick Concept

"A" Frame or Automatic Pick Machine

Picked Sku Transfer

Automatic Pick Machine Order Pick Check Activity

Order Carton/Tote Make-Up and Introduction to a Pick Line or Pick Aisle Station

Handling Picked Skus

What Carton Type

Manual Carton Make-Up Activity

Mechanical Carton Make-Up Activity

Carton Make-Up at a Pack Station

Customer Discreet Label Attachment onto a Customer

Order/Shipping Carton

Customer Order Pack Slip Insert

Small-Item/Flatwear Picked Sku Transport Concepts

Customer Order Travel Past Pick Positions

Small-Item/Flatwear Batched Picked Sku Sort Activity

Customer Order Check Activity

Customer Order Pack Activity

Carton Make-Up and Introduction to a Pick Line Start Station

Sales Literature and Special Delivery Label Insert Activity

Customer Order Pack Slip, Manifest, and Load Activities

Customer Order Shipping Container Manifest Activity

Customer Order Shipping Carton Load Activity

Sku Pick Position Replenishment

CUSTOMER ORDER RETURNS, VENDOR RE-WORK, AND

TRASH HANDLING

Introduction

Trash Removal and Trash Disposal Activities

Trash-Handling Concept Design Parameters

Customer Order (CO) Sku Rework Activities

Rework Skus

Index

Subject Categories

BISAC Subject Codes/Headings:
BUS076000
BUSINESS & ECONOMICS / Purchasing & Buying
BUS083000
BUSINESS & ECONOMICS / Information Management