Eaches or Pieces Order Fulfillment, Design, and Operations Handbook  book cover
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1st Edition

Eaches or Pieces Order Fulfillment, Design, and Operations Handbook




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ISBN 9780849335228
Published January 23, 2007 by Auerbach Publications
952 Pages - 229 B/W Illustrations

 
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Book Description

If your business uses warehouses to deal with the sales of goods, then you know that facility operations, shipping, and customer service are important to your company's health. Eaches or Pieces Order Fulfillment, Design, and Operations Handbook offers insights for warehouse, distribution, or logistics professionals to make their "eaches or pieces" order-fulfillment operation more efficient and cost effective as well as provide better customer service.

Created for direct marketing and retail store fulfillment operators, this handbook emphasizes the skills and knowledge needed to design, organize, and execute an order-fulfillment operation or concept. The first chapter reviews order-fulfillment activities and distribution operations. The author then proceeds to discuss docking; design parameters; storage; pick, pack, and ship activities; and power stock keeping units (SKUs). The final chapter discusses trash removal, vendor-delivered unit of product (UOP) rework locations and flows, and customer returns.

Preplanned and organized order-fulfillment operations increase accurate and on-time deliveries, reduce costs, and improve profits. By developing and maintaining an order-fulfillment concept as outlined in Eaches or Pieces Order Fulfillment, Design, and Operations Handbook, you will discover useful strategies for your next warehouse or plant facility as well as improve existing order-fulfillment operations.

Table of Contents

ORDER-FULFILLMENT OBJECTIVE AND THEIR IMPACE ON A COMPANY PROFIT AND CUSTOMER SERVICE
Introduction
Overview
Order-Fulfillment Activities
Product (UPO) Handling Characteristics
Order-Fulfillment Operation Objective
Order-Fulfillment Operation Activities
How to Project Your Order-Fulfillment Operational Budget
Why Use Manning or Employee Productivity Schedules
Why Is High Employee Productivity Important
RECEIVING, MANIFESTING, LOADING, AND SHIPPING CONCEPTS
Introduction
Product Pattern in a Delivery Vehicle
Options to Improve Dock Area Safety and Efficiency
Unloading and Loading Concepts
Customer Order (CO) Carton Dock Sort Concepts
Receiving and Shipping Dock Interface with an In-House Transport Concept
MASTER CARTON AND PALLET STORAGE CONCEPTS
Introduction
Inventory Control
Master Carton or Pallet Storage Position Concepts
Pallet Pick-Up and Delivery (P/D) Stations
In-House Transport Concepts
Carton or Pallet Replenishment
SMALL ITEM AND FLATWEAR APPAREL PICK AND PACK ACTIVITIES
Introduction
Protection Concepts for Open Space under an Elevated Pick Position
Product Movement between an Elevated and Low Level
Sku Rotation
Pick Line Profile
Pick Area Design
Pick Multiple Small-Item or Flatwear Skus for Customer Orders
Single Customer Order and One Order Picker or Pick Machine
Single Customer Order with Multiple Order Pickers or Pick Machines
Multiple Customer Orders with Multiple Order Pickers/Automatic Pick Machines
Multiple Customer Orders with a Single Order Picker
Sortation Location Design Parameters
Batch Control Release
Automatic Pick Machine Concept
SKU Profile or Pick Position Location
Pick Methodology
Calculate Your Customer Order Pick Tote or Pick/ Shipping
Carton Space Requirements
Pick Zone Length
Pick Position Objectives
Pick Position Concept Design Parameters
Small-Item/Flatwear Pick Positions for a Manual Pick Concept
Floor Stack Concept
Shelf Pick Position Concepts
Pick to Light Pick Position or Location Options
Push Back Pick Position Concept
Chute or Slide Pick Position Concept
Cantilever Rack and Pegboard Pick Position Concept
Drawer Pick Position Concept
Stacked Containers Pick Position Concept
Manual Pick or Order-Fulfillment Concepts
Pick Position Number Pick Instruction Presentation
Pick Aisle Identification
Pick Position Identification Methods
Pick Position Identification Locations
Pick Position Identification Size
Use Alpha Characters or Numeric Digits or Bar Code/RF Tag
and Sku Description
Pick Position Identification Methods
Small-Item Manual Pick Concepts
Picker Walks to the Pick Position
Picker Routing Pattern
Start Pickers in the High-Volume, High-Cube, and Heavyweight Sku Pick Area
Start Pickers in the Low-Volume, Small-Cube, and Lightweight Sku
Pick Area
Pick into a Customer Order Shipping Carton
Captive Tote
Customer Order Shipping Carton in a Captive Tote
Pick/Pack Concept
Slapper Envelope
Pick Line Sku Pick Station
Pick/Pack Line Conveyor Travel Paths
Customer Pack Slip inside the Carton
Customer Pack Slip inside a Slapper Envelope
Picker Carry Single Items Concept
Manual Pushed Four-Wheel Cart Concept
Retail Shopping Cart Concept
Pick Position Elevation
How to Increase a Picker Reach
Data Mobile or Pick to Light Cart
Manual-Powered Pallet Truck or Platform Truck with a Shelf Pick Concept
Overhead Manual-Powered Trolley with a Basket or Bag Pick Concept
Mechanized Pick Concept Group
Employee Ride Powered Vehicles
Mechanized Stock or Pick Position Is Transferred to the Employee
Concepts
Carton AS/RS, Mini-Load or Mini-Stacker Crane
Carton AS/RS Pick-Up and Delivery (P/D) and Pick Station
Stacker Crane Concept as a Small-Item Pick Concept
Stacker Crane Pick Tunnel
Cartrac Pick Concept
Automatic Small-Item Pick Group
Sku Allocation to an Automatic Pick Machine
Automatic Pick Machine Pick Position Replenishment
Customer Order Entry and Automatic Pick Machine
Itematic Automatic Pick Machine
Automatic Item Dispenser or Robo Pick Concept
"A" Frame or Automatic Pick Machine
Picked Sku Transfer
Automatic Pick Machine Order Pick Check Activity
Order Carton/Tote Make-Up and Introduction to a Pick Line or Pick Aisle Station
Handling Picked Skus
What Carton Type
Manual Carton Make-Up Activity
Mechanical Carton Make-Up Activity
Carton Make-Up at a Pack Station
Customer Discreet Label Attachment onto a Customer
Order/Shipping Carton
Customer Order Pack Slip Insert
Small-Item/Flatwear Picked Sku Transport Concepts
Customer Order Travel Past Pick Positions
Small-Item/Flatwear Batched Picked Sku Sort Activity
Customer Order Check Activity
Customer Order Pack Activity
Carton Make-Up and Introduction to a Pick Line Start Station
Sales Literature and Special Delivery Label Insert Activity
Customer Order Pack Slip, Manifest, and Load Activities
Customer Order Shipping Container Manifest Activity
Customer Order Shipping Carton Load Activity
Sku Pick Position Replenishment
CUSTOMER ORDER RETURNS, VENDOR RE-WORK, AND
TRASH HANDLING
Introduction
Trash Removal and Trash Disposal Activities
Trash-Handling Concept Design Parameters
Customer Order (CO) Sku Rework Activities
Rework Skus
Index

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