Emergency Planning Guide for Utilities: 2nd Edition (Hardback) book cover

Emergency Planning Guide for Utilities

2nd Edition

By Samuel Mullen

CRC Press

232 pages | 31 B/W Illus.

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Hardback: 9781466504851
pub: 2013-01-22
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An increase in major natural disasters—and the growing number of damaging events involving gas, electric, water, and other utilities—has led to heightened concerns about utility operations and public safety. Due to today's complex, compliance-based environment, utility managers and planners often find it difficult to plan for the action needed to help ensure organization-wide resilience and meet consumer expectations during these incidents. Emergency Planning Guide for Utilities, Second Edition offers a working guide that presents new and field-tested approaches to plan development, training, exercising, and emergency program management.

The book will help utility planners, trainers, and responders—as well as their vendors and suppliers—to more effectively prepare for damaging events and improve the level of the utility’s resilience. It also focuses on planning needed in the National Incident Management System and ICS environment that many utilities are embracing going forward. In doing so, utilities will be able to improve the customer experience while reducing the impact that damaging events have on the utility’s infrastructure, people, and resources.

Table of Contents



Opening Remarks

Primary Learning Objectives

Introduction to the Second Edition

Organization of Topics

Using the Guide with Other Resources

Emergency Programs and Resilience

Your Plan for Your Company

Models for Plan Development

Closing Notes for Using This Guide


Looking Back

Roots of Emergency Planning

Need for Change: Developing More Effective Plans

Agency Involvement

NIMS and the Incident Command System

Where Are We Now?

Current Planning Needs for the Utility

Planning for Resilience

Planning for Technology Advancements

Maintaining Compliance and Preparedness

Evaluating Systems for Planning Requirements

Summary of Steps to Consider

What Can We Expect?

Use of Technology: Before, during, and after Damaging Events


Risk Studies and Analysis

Why Are Risk Studies Important?

Assessing Risks for the Utility

Conducting the Vulnerability and Risk Study

Using Metrics and Qualifying Data

Eliminating Gaps in Preparedness

Leveraging the Risk Study and Analysis

Implementing the Emergency Planning Process

Emergency Planning Guidelines

What Are Emergency Plans?

Preparedness versus Response

Peacetime versus Real-Time Planning

Key Objectives for Plans

Steps to Develop a Plan

Emergency Plan Development (EPD) Model

Training and Exercising

Training Response Personnel

Programs to Enhance Preparedness

Analyze Training Programs, Feedback, and Metrics to Enhance Training Programs

Why Feedback Is Essential to Development and How to Use It

When You Hold a Drill or Exercise

Exercises; Measure and Analyze Results

Revising the Plan

Keeping the Plan Current

Publish Revisions

Maintaining Improvement in the Emergency Program

Packaging and Issuing Revisions; Ensuring People Have the Right Plans

Maintain Quality Control Now and in the Years Ahead

The Corporate Emergency Preparedness Program: An Essential Program for Utilities

Prepared Organization Models: The Prepared Organization Response Model

Approaching Organization-Wide Plan Development: Coordinating Plans

Budgeting for Preparedness

Affiliation with Agencies during Disaster Recovery

Backup Power Systems

Post-storm Damage Assessment: Tabulating Accurate Results

Emergency Communications

Emergency Communications: How Will You Handle It?

Media Communications

Communications Systems

The Most Important Asset in Recovery: People

Mobilizing the Response

Essential Notifications

Crisis Decision Making: Better Decision Making in Utilities

Stress and Decision Making

Site Emergencies: If You Must Leave Your Building

Keeping the Emergency Program Alive

Special Supplement: Emergency Planning for Public Power Utilities

Opening Remarks

Emergency Planning in Public Power Utilities

Essential Planning and Mitigation Measures

Checklist of What Plans Should Do

A Model for Implementing a One-Stop Interface to Essential Information

Closing Remarks


Exhibits Summary

List of Resources Included

Emergency Program Quick-Start Guide

Emergency Plan Development Model

Emergency Program Administrator Summary of Duties

Primary Duties Summary

Specific Ongoing Duties

Other Related Duties

Sample After-Assessment Questions

Important Links to Emergency Program Information

Suggested Readings

Mutual Assistance (MA) Questions for Group Discussion

Forms and Diagrams Section

Form: Articles of Corporate Preparedness

Form: EP-1, Developing the Plan Scope

Form: EP-2, Developing the Risk Assessment

Form: EP-3, Prioritizing Core Services

Form: EP-4, Developing Recovery Strategies

Form: EP-5, Developing Procedures

Form: EP-6, Event Timeline

Form: EP-7, Emergency Duty Assignments

Form: EP-8, Emergency Planning "Info Base"

Spreadsheet Risk Assessment Tool

The Emergency Plan Development Model

Utility Emergency Program Resources Menu

Some Prudent Questions to Consider for Utility Organizations

Emergency Duty Description Form

Sample Emergency Plan Contents

Sample Newsletter

Sample Plan Audit Form


About the Author

Sam Mullen has more than 30 years experience in utility operations, planning, and management. He is the author of three books on contingency and emergency planning and technical communications, including Emergency Planning Guide for Utilities 1st and 2nd Editions, and Critical Communications: An Operations Guide for Business. After a long career in power system operations and system control, Mullen founded MPS in 1994, a practice working primarily with utilities. Sam consults on a full range of projects involving power system emergencies, EMS and SCADA operating procedures, information technology, business process design, computer applications and controls, communications, and regulatory compliance.

Subject Categories

BISAC Subject Codes/Headings:
SOCIAL SCIENCE / Disasters & Disaster Relief
TECHNOLOGY & ENGINEERING / Industrial Health & Safety
TECHNOLOGY & ENGINEERING / Power Resources / Electrical