Building rapport, communicating and establishing trust with people, as a line manager, as part of a department or a temporary project team, involves a fundamental set of human and business skills. And yet this set of skills is also the area where the majority of managers feel least equipped to cope. Emotional intelligence is, at its heart, all about self-awareness; an understanding of how people relate and respond to you. This collection of training activities provides managers and employees with a series of proven exercises for raising personal and social awareness, skills for managing self and relationships with others. Each activity includes detailed instructions for the user or facilitator as well as copies of any handout materials. The collection is available as a looseleaf manual or on CD ROM.
Table of Contents
Contents: Introduction; Core emotional intelligence skills activities; Self-awareness activities; Self-management activities; Social awareness activities; Relationship management activities; Inspirational leadership activities; Sample workshop outlines.
Ann Cartwright is an experienced manager, facilitator, trainer and co-author of Activities for Achieving Change, Activities for Coaching and Mentoring and The Mentoring Manual. Ann runs her own consultancy, Brooke McNee Ltd (www.brookemcnee.com) and is a director of East Midlands Development Agency, Nottingham Council for Voluntary Services and Chair of the Derbyshire and Nottinghamshire Branch of CIPD. Amanda Solloway is an experienced facilitator and development advisor as well as being a Master NLP Practitioner and fully qualified Coach. Amanda has her own Development Consultancy and is a School Governor, a Business Mentor for the Prince's Trust and a member of the Derbyshire and Nottinghamshire CIPD Branch.