1st Edition
Employee Assistance Programs in Managed Care
180 Pages
by
Routledge
172 Pages
by
Routledge
182 Pages
by
Routledge
Also available as eBook on:
Make sense of the managed care systems that dominate the world of EAP professionals and programs today! Employee Assistance Programs in Managed Care gives you a valuable overview of modern employee assistance programs. It compares and contrasts EAPs with managed behavioral care products and examines how EAPs are often provided in conjunction with managed care services. This timely book, vital... Read more
- Acknowledgments
- Chapter 1. A Service for the Twenty-First-Century Workplace
- Background
- EAPs Today
- Summary of EAP Dependent Care Services
- The 1997 National Study of the Changing Workforce: Implications for EAPs
- EAPs and Legal Services
- EAPs and Financial Services
- The EAP As an On-Site Supervisor Training and Employee Education Tool
- Chapter 2. A Managed Care Primer
- Managed Care Strategies
- Indemnity Insurance Plans
- Key Managed Care Functions
- Chapter 3. Professional Roles in EAPs
- The Certified Employee Assistance Professional (CEAP) Credential
- Dilemmas Faced by the EA Professional
- Client Advocacy
- Chapter 4. Legal and Ethical Considerations for EA Professionals
- Introduction
- Ethical Issues
- How to Discuss Confidentiality Concerns with EAP Clients
- Health Care Fraud: How Managed Care Investigates
- Chapter 5. Marketing and Selling EAPs
- Understand Your Market
- Develop Customer Success Stories
- Determine the Key Decision Makers in an EAP Purchase
- Chapter 6. Innovations in Managed Care
- MBHO Psychopharmacology Management Services
- Innovations: Uses of the Internet in MBHO Environments
- Appendix A. 2001 Directory of Major North American MBHO and EAP Companies
- Appendix B. Sample EAP Sales Proposal for a New Customer
- Appendix C. Magellan Behavioral Health Medical Necessity Criteria, 2000
- Bibliography
- Index
- Reference Notes Included
Biography
William Winston
