1st Edition
Employee Experience Management The New Normal
List of Figures List of Tables Acknowledgments PART I Introduction 1 Employee Experience Management 2 Linking Business Strategy to Employee Experience Management PART II Stages of Employee Experience 3 Recruitment: Employee Acquisition and Attraction 4 Onboarding: Integration and Socialization 5 Development: Training, Performance, and Mentoring 6 Retention 7 Exit PART III Environment and Employee Experience 8 Work Environment: Job Design, Structure, and Top Management Practices 9 Psychological Environment 10 Digital Environment: Technologies, Tools, Feedback, and Communication PART IV Contemporary Issues in Employee Experience 11 Measuring Employee Experience: Surveys, Trends, and Industry Practices 12 Sociotechnical Changes: Industry 5.0, Generative AI, and Geopolitics 13 Emerging Workforce Dynamics: Gig Workforce, Moonlighting, Expatriates, and Global Citizens Index
Biography
Shikha Bhardwaj is Professor of Organizational Behavior and Human Resource Management at the Indian Institute of Management Sambalpur and serves as an associate editor of the Journal of Managerial Psychology (ABDC–B). She holds a PhD in management, an MSc in industrial psychology, and a PGDM in HR, with over 20 years of experience in teaching, research, training, and consultancy. Her research examines people–strategy–organization linkages, with a focus on technology, policy, and geopolitical influences in emerging economies. She has published in leading journals including Journal of Business Research, Technovation, and Technology Forecasting and Social Change and is a recipient of the Chief of Army Staff Commendation Card.
Shivani Sharma is Assistant Professor of Communication at the Indian Institute of Management (IIM) Indore. Holding a PhD from the Indian Institute of Technology (IIT) Gandhinagar, she brings extensive experience in both research and teaching. Her research spans organizational communication, sustainability communication, and diversity and inclusion, specifically focusing on how meaning-making, narratives, and communication practices shape contemporary organizations. She has published in reputable international journals and edited volumes.
