This book explores the benefits of digital patient engagement, from the perspectives of physicians, providers, and others in the healthcare system, and discusses what is working well in this new, digitally-empowered collaborative environment. Chapters present the changing landscape of patient engagement, starting with the impact of new payment models and Meaningful Use requirements, and the effects of patient engagement on patient safety, quality and outcomes, effective communications, and self-service transactions. The book explores social media and mobile as tools, presents guidance on privacy and security challenges, and provides helpful advice on how providers can get started. Vignettes and 23 case studies showcase the impact of patient engagement from a wide variety of settings, from large providers to small practices, and traditional medical clinics to eTherapy practices.
Chapter 1: Transforming Healthcare Through Digital Patient Engagement Chapter 2: Patients and Personal Health IT in the Era of Accountable Care Chapter 3: How Meaningful Use Impacts Patient Engagement Chapter 4: Patient Safety and Risk Management: Better Information for Physicians Means Reduced Risks (and Better Outcomes) Chapter 5: Engaging Patients with Personal Health IT for Quality Chapter 6: Patient-Provider Communications: Communication is the Most Important Medical Instrument Chapter 7: Self-service Convenience: Benefits to Patients and Providers Chapter 8: The Power of Mobile Devices and Patient Engagement Chapter 9: Social Media: An Engine for Transformation? Chapter 10: Privacy and Security Challenges of Improved Patient Engagement Chapter 11: The Role of Design in Patient Engagement Chapter 12: The Future of Patient Engagement Chapter 13: Getting Started with Patient Engagement Case Studies Case Study 1: Patient Engagement in a Patient-Centered Medical Home Case Study 2: Innovation in the Context of Meaningful Use Case Study 3: How Social Media Has Changed My Medical Practice Case Study 4: From the Heart: The Intersection Between Personal Health and Technology Case Study 5: Social Media, Mobile and Gamification for Diabetes Care Case Study 6: Kaiser Permanente-My Health Manager Case Study 7: Everyone Performs Better When They are Informed Better Case Study 8: From God to Guide Case Study 9: Restoring Trust with Information Case Study 10: The E is for Engagement Case Study 11: The Power of Information and the Partnership of Trust Case Study 12: Using iTriage to Engage Healthcare Consumers Case Study 13: Meaningful Use Implementation and Patient Activation Case Study 14: Moving the Point of Care into Patients’ Daily Lives via Text Reminders Case Study 15: New Models of Education for Pediatric Diabetes Case Study 16: Online Therapy and Patient Engagement Case Study 17: NeuCare Family Medicine, a Direct Primary Care Practice Case Study 18: total Access Physicians in Burlington, Kentucky Case Study 19: Patient Engagement and Direct Practice Case Study 20: Good Days Ahead, Online Cognitive Behavioral Therapy Case Study 21: Patient Portals Offer Opportunities for Patient-Provider Interaction at Children’s Hospital of Philadelphia Case Study 22: Veterans Health Administration, Department of Veterans Affairs-Patient Engagement and the Blue Button Case Study 23: Prescribing Apps for Weight Loss