1st Edition

Engaged Decision Making From Team Knowledge to Team Decisions

    300 Pages 37 B/W Illustrations
    by Routledge

    300 Pages 37 B/W Illustrations
    by Routledge

    In the knowledge economy, teams play a central role in decisions made within and across organisations. The reason why teams with diverse compositions are often used is arguably their ability to develop solutions that none of their members could have produced alone. Systems design, strategy and policy development, risk management, and innovation are just a few of the areas that call for team decisions. Unfortunately, a considerable number of behavioural research studies show that teamwork is fraught with difficulties. Teams often underestimate their fallibility, struggle with conflict, or are unable to share and integrate critical information effectively. Indeed, the evidence shows that two out of three teams do not achieve their goals and half of organisational decisions – many of which are team decisions – fail.

    In this book, the authors draw from research in psychology, decision and systems sciences – as well as their own research and consulting work that spans more than 20 years – to show how designed interventions can enable team decision making to become rigorous, transparent, and defensible. They cover theory and practice regarding the design, delivery, and evaluation of interventions to support team decision making in situations of varied complexity. Written as an applied resource for researchers and advanced students in particular, this book offers a guide to proven interventions that enhance the process of making team decisions and increase the chances of superior team results.

    The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

    Part I. Are more heads better than one?


    Chapter 1. Decision making traps


    Chapter 2. Motivated team decision making


    Chapter 3. Interventions to support team decisions


    Part II. An overview of selected interventions


    Chapter 4. Group model building: Understanding complex behaviour


    Chapter 5. Application: Building the business model of Sioo management education


    Chapter 6. Participatory scenario development: Thinking about the future


    Chapter 7. Application: Understanding possible futures of Nijmegen municipality


    Chapter 8. Group causal mapping: Clarifying issues, understanding purpose and developing options


    Chapter 9. Application: Prioritising projects to tackle teenage pregnancies in a multi-cultural neighbourhood (part I)


    Chapter 10. Decision conferencing: Articulating value preferences and trade-offs


    Chapter 11. Application: Prioritising projects to tackle teenage pregnancies in a multi-cultural neighbourhood (part II)


    Part III. Performing interventions


    Chapter 12. Design choices


    Chapter 13. Basics of facilitation


    Chapter 14. Managing process and content


    Chapter 15. Managing conflict and emotion


    Part IV. Researching interventions


    Chapter 16. Are interventions used in practice and do they really work?


    Chapter 17. Building skills for the study and practice of interventions


    Etiënne A. J. A. Rouwette is a professor of research and intervention methodology at the Nijmegen School of Management at Radboud University, the Netherlands. He received his PhD from Utrecht University. His research focuses on cognition and communication in group decision support, applying facilitated modelling in domains such as healthcare, sustainability, and security, among others.

    L. Alberto Franco is a professor of decision sciences at the University of Bristol Business School, UK. He received his PhD from the London School of Economics and Political Science. His main research interests are centred on the study of group decision support practice, with special attention to evaluating how cognition and behaviour affect, and are affected by, the use of decision aids and facilitated processes.