PART 1: DEVELOPING OPERATIONAL METRICS AND PLANS
1. Mission: Figuring Out Who You Are
2. Values: Defining What You Stand For
3. Metrics: Selecting the Right Operational Performance Measures
4. Targets: Setting Goals and Objectives to Track Progress
PART 2: DEVELOPING STRATEGIC METRICS AND PLANS
5. Gauges: Developing a Performance Index
6. Vision: Deciding What You Want to Become
7. Situation Analysis: Identifying Strengths, Weaknesses, Opportunities, and Threats
8. Key Success Factors: Defining How You Will Achieve Your Vision and Beat Competitors
9. Strategic Metrics: Identifying Measures Linked to Your Vision and Key Success Factors
10. Strategies: Developing Actions, Projects, and Initiatives to Reach Your Targets
PART 3: IMPLEMENTING THE SCORECARD
11. Instrumentation: Designing Data-Collection Strategies
12. Dashboard Design: Systems for Communicating Performance Data
13. Integration: Linking Your Scorecard to Other Organizational Systems
14. Planning: Developing a Project Plan for a Balanced Scorecard Initiative
Appendices: Balanced Scorecard Case Studies
A. Manufacturing Organization
B. Service Organization
C. Support Organization
D. Government Organization
REFERENCES
Biography
Rajeev Bansal (Author) , Matthew N.O. Sadiku (Prairie View A&M University, Texas, USA) (Contributions by) , Joseph C. Palais (Arizona State University, Tempe, USA) (Contributions by) , James C. Lin (Contributions by) , Levent Sevgi (DOGUS University, Istanbul, Turkey) (Contributions by) , Nathan Blaunstein (Contributions by) , Randy L. Haupt (Utah State University, Logan, USA) (Contributions by) , Riadh Habash (University of Ottawa, Ontario, Canada) (Contributions by) , Mohammad-Reza Tofighi (Drexel University, Philadelphia, Pennsylvania, USA) (Contributions by) , Afshin Daryoush (Drexel University, Philadelphia, Pennsylvania, USA) (Contributions by)
"…concerned with a number of important electromagnetic applications … The bio-electromagnetics chapters are particularly well equipped with references … those chapters that are devoted to areas that I am less familiar with, but currently have a need to address, have certainly been valuable to me. This book will therefore provide a useful resource for many engineers working in applied electromagnetics, particularly those in the early stages of their careers."
–Alastair R. Ruddle, The IEE Online
"[The book] is a tour of practical electromagnetics written by industry experts … fills a niche covering many industrial electromagnetic applications. Overall Dr. Bansal’s handbook is a very useful and well-written compendium."
—Alfy Riddle, IEEE Microwave Magazine
