350 Pages
by
Routledge
334 Pages
by
Routledge
Also available as eBook on:
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Contents
I. Introduction
- Why We Need to Evaluate Reference Services: Several Answers
- In Pursuit of the Possible: Evaluating Reference Services
- II. Overview of Evaluation
- The Whole Shebang--Comprehensive Evaluation of Reference Operations
- The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself
- Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services
- Definitions for Planning and Evaluating Reference Services
- III. Question, Answer, and Librarian
- Referred Reference Questions: How Well Are They Answered?
- Factors Influencing the Effectiveness of Question-Answering Services in Libraries
- Who’s Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation
- Evaluating the Reference Librarian
- Evaluating Reference Librarians: Using Goal Analysis as a First Step
- The Accreditation of Reference Services
- IV. Those Who Are Served
- A Community Based Approach to Evaluation of Public Library Reference Service
- Evaluating Reference Service From the Patron Point of View: Some Interim National Survey Results
- Analyzing Success in Meeting Reference Department Management Objectives Using a Computerized Statistical Package
- V. Other Approaches
- Performance Standards for Accuracy in Reference and Information Services: The Impact of Unobtrusive Measurement Methodology
- Output Measures, Unobtrusive Testing, and Assessing the Quality of Reference Services
- Qualitative Evaluation of Reference Service
- VI. Evaluating Reference Sources
- Developing Criteria for Database Evaluation: The Example of Women’s Studies
- Evaluation of Legal Database Systems by Law Librarians in Private Law Firms
- Quality Assurance in Computer Searching
- One in a Hundred: Choosing the Year’s Outstanding Reference Sources
- Apparatus: A Mnemonic for the Evaluation of Reference Resources
- The Detailed Reference Collection Development Policy: Is It Worth the Effort?
- Evaluation of Library Workbooks in a Community College Setting
Biography
Linda S Katz
