Evaluation of Reference Services: 1st Edition (Hardback) book cover

Evaluation of Reference Services

1st Edition

By Linda S Katz


350 pages

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Hardback: 9780866563772
pub: 1985-01-01
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pub: 2013-10-18
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Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.

Table of Contents

Contents I. Introduction

  • Why We Need to Evaluate Reference Services: Several Answers
  • In Pursuit of the Possible: Evaluating Reference Services
  • II. Overview of Evaluation
  • The Whole Shebang--Comprehensive Evaluation of Reference Operations
  • The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself
  • Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services
  • Definitions for Planning and Evaluating Reference Services
  • III. Question, Answer, and Librarian
  • Referred Reference Questions: How Well Are They Answered?
  • Factors Influencing the Effectiveness of Question-Answering Services in Libraries
  • Who’s Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation
  • Evaluating the Reference Librarian
  • Evaluating Reference Librarians: Using Goal Analysis as a First Step
  • The Accreditation of Reference Services
  • IV. Those Who Are Served
  • A Community Based Approach to Evaluation of Public Library Reference Service
  • Evaluating Reference Service From the Patron Point of View: Some Interim National Survey Results
  • Analyzing Success in Meeting Reference Department Management Objectives Using a Computerized Statistical Package
  • V. Other Approaches
  • Performance Standards for Accuracy in Reference and Information Services: The Impact of Unobtrusive Measurement Methodology
  • Output Measures, Unobtrusive Testing, and Assessing the Quality of Reference Services
  • Qualitative Evaluation of Reference Service
  • VI. Evaluating Reference Sources
  • Developing Criteria for Database Evaluation: The Example of Women’s Studies
  • Evaluation of Legal Database Systems by Law Librarians in Private Law Firms
  • Quality Assurance in Computer Searching
  • One in a Hundred: Choosing the Year’s Outstanding Reference Sources
  • Apparatus: A Mnemonic for the Evaluation of Reference Resources
  • The Detailed Reference Collection Development Policy: Is It Worth the Effort?
  • Evaluation of Library Workbooks in a Community College Setting

Subject Categories

BISAC Subject Codes/Headings:
LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General