1st Edition
Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement
By Michael R. Kelly
Copyright 1992
176 Pages
by
Productivity Press
176 Pages
by
Productivity Press
176 Pages
by
Routledge
Also available as eBook on:
The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems. Five-Step Problem-Solving Process Identify the problem: Clearly state what needs... Read more
Preface
Chapter One: A New Way of Thinking
Chapter Two: A Systematic Approach
Chapter Three: Tools for Quality Improvement
Chapter Four: Applying the Tools for Quality Improvement
Glossary
Bibliography Index
Chapter One: A New Way of Thinking
Chapter Two: A Systematic Approach
Chapter Three: Tools for Quality Improvement
Chapter Four: Applying the Tools for Quality Improvement
Glossary
Bibliography Index
Biography
Michael R. Kelly
