1st Edition
Excellence in Operational Resilience How to Lead, Follow and Guide the Way
Providing essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenges.
All organizations seek to be resilient, yet most do not have a clear definition of what that means for them, or a plan to manage the journey to attain it. This resilience playbook includes the right combination of technical knowledge, team structure, leadership support, and behavioral competencies, all based on a clear “Lead, Follow, Guide” framework. Based on the author’s three decades of successfully implementing resilience-based strategies at Goodyear and other major firms, this book offers road-tested advice and techniques to bring quick wins and long-term success in organizational resilience.
With this book to assist, risk-savvy executive leaders and professionals working in business continuity, risk management, security, IT, supply chain, operations management, and process improvement will maintain a constant pulse on their journey towards resilience, keep the right people engaged, and create a team-based approach to reach their goals.
1. Introduction 2. Document Your Roadmap 3. Turning Risk into Opportunity 4. Aligning Your Teams 5. Resilient Deployment 6. Objectives Overcome Obstacles 7. Maturity Model 8. Maintaining Momentum 9. Conclusion - Call to Resilience
Biography
Michael W. Janko is Goodyear’s Director of Global Business Continuity, and the company’s global enterprise leader in development and application of resilience-based policies, procedures, protocols, and guidance to provide immediate positive strategic business impact. He holds multiple certifications in business continuity and risk management, including Master Business Continuity Professional (MBCP), Master Business Continuity Institute (MBCI), Certified Business Continuity Lead Auditor (CBCLA), and Associate in Risk Management (ARM). He effectively managed response and recovery to over 3,000 business continuity events, crises, or incidents (including for Stouffer Hotels, Nestle, and Goodyear) over 30 years. Michael has also taught courses, classes, and workshops at Cleveland State University and Cuyahoga Community College, and led training for AICUO, which represents all the independent colleges and universities in Ohio.
“There’s no one more qualified to teach operational resilience than Mike Janko. Mike’s leadership of Goodyear’s business continuity efforts have seen us through issues of all kinds, and he is an expert we trust to ensure we maintain service to our customers during unexpected challenges. I encourage leaders in all industries to read Excellence in Operational Resilience to learn from the journey Mike and our teams follow in supporting our employees and our business operations. Readers will connect with the way Mike faces difficulties head on, with optimism, an empowering managerial style and of course, resilience.”
Gary S. VanderLind, SHRM-SCP, senior vice president and chief human resources officer at The Goodyear Tire & Rubber Company
“Over the past twenty years I’ve had the chance to work with Mike and his teams to plan for and respond to dozens of hurricanes, winter storms and supply chain challenges. Our support of associates, the communities where we operate, and business operations were top priorities. Following each situation, we assessed our process to close any gaps and improve upon our future efforts. Through these coordinated efforts, we recovered quickly from every challenge and thrived as a team. Excellence in Operational Resilience shares successful strategies proven over multiple decades. Mike’s method of leading, following and guiding the way enables every team member to contribute, provide their expertise and remain aligned on a common path, ultimately leading to outstanding performance. We take pride in knowing that regardless of the crisis we may face, the support for our associates, the communities where we operate, and business operations will be executed well, and negative impact will be minimized.”
Brad Ioerger, general manager chemical operations and commercial at The Goodyear Tire & Rubber Company
“I wholeheartedly endorse Excellence in Operational Resilience by Mike Janko! This book is a testament to his remarkable leadership in the challenging field of Business Continuity. I have personally worked with Mike managing hurricanes, tornadoes, and various crises, Mike's expertise in operational resilience shines through. The practical strategies shared, from documenting a roadmap to risk management and team alignment, are invaluable for any organization. The focus on turning risks into opportunities is a game-changer for achieving sustainable business results and financial stability. Witnessing the impact of the material and processes featured by Mike in real life, I highly recommend this book to all seeking business resilience in the face of adversity.”
Billy Ray Taylor, retired Goodyear operations executive and CEO of LinkedXL
“Excellence in Operational Resilience is a must read for both seasoned resilience professionals and relative newcomers alike! Mike has a proven ability to effectively lead and manage global teams through extremely challenging and novel risks affecting people, communities, and business operations. Excellence in Operational Resilience combines teaching both the basic technical skills along with strategic decision analysis that helps the reader think like an executive. The tie between personal and operational resilience reminds you that the journey will not always be easy, yet the results can lead to competitive advantages.”
Jerome Ryan, chief risk and compliance officer at Carbonaires
“When introducing a culture of health into an organization, emergency preparedness is a key component aligning operational resilience into business continuity planning. Mike Janko served as a valued partner and leader over a decade working together. We successfully navigated through dozens of global events and crises, including the complexities of the COVID-19 pandemic. Mike’s ability to adequately assess a local situation and its impact for the enterprise permitted him to lead individuals and managers within the organization through the immediate and longer-term tactical needs to recovery. Along with continuous process improvement, his leadership established a true roadmap for operational resilience.”
J. Brent Pawlecki, MD, chief health officer
“I’ve been witness to Mike embodying the characteristics of a resilient leader for decades. Regardless of his rank in the martial arts, world sit up records and other accomplishments, he remains strongly connected to and supportive of “everyone on the team”. His philosophy of leading, following and guiding the way applies the right perspective and focuses on positive outcomes rather than being a victim of circumstance. Mike’s references to turning risks into opportunities, aligning teams, exceeding objectives and continuous improvement carries over into his personal and professional activities. Excellence in both operational and personal resilience blend together well in the examples shared throughout his book.”
Steve A. Kovacs, author of Soke Minna Jiu-Jitsu
“Excellence in Operational Resilience provides a valuable roadmap with hands-on examples of how to set goals, exceed them and incorporate lessons learned throughout your organization. Mike’s method of applying soft skills, behaviors and technical knowledge can bring immediate success in an easy to understand and apply manner. Mike has personally led response to over 3,000 significant business events on every continent. His ability to lead, follow and guide is embedded in his DNA and is evident in everything he does. I’ve known Mike for over 4 decades, and when he sets a goal to do something you can count on it!”
Jim Folger, president of OneSource Technical, Inc.
“Mike Janko’s engaging approach in building Excellence in Operational Resilience is a model for not only the manufacturing industry. Colleges and Universities have proven that collaborative efforts with external agencies are critical components of resilient organizations. Mike’s work with AICUO led to sharing of best practices and strategies that benefitted our member institutions. Align the right teams, deploy the right strategies, and have the right objectives to create a resilience awareness culture.”C. Todd Jones, president and general counsel at the Association of Independent Colleges & Universities of Ohio
