1st Edition
Facilities Management Models, Methods and Tools Research Results for Practice
This book presents research tested models, methods and tools that can make the work of the facilities manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice.
The 34 models, methods and tools are presented in relation to five typical challenges for facilities managers:
- Strategy development
- Organisational design
- Space planning
- Building projects
- Optimisation
The chapters are short and concise, presenting a central illustration of one model, method or tool with explanatory text and short, exemplary case studies. Each chapter includes references to further reading, and the book includes a keyword index. Essential reading for all involved in the management of built assets, this book bridges the gap between robust academic research and practical industry tools. It can also be used as a handy student reference.
INTRODUCTION
PART A: GUIDE TO FM TOOLS
A.I Strategy Development
1. Scenarios for FM in the future
2. Adaptation between FM product and process
3. Strategies for sustainable FM
4. Drivers for service innovation
A.II Organisational Design
5. Organisation of FM in relation to core business
6. Collaboration with external providers
7. Capacity building in FM organisations
8. Establishing property centres
A.III Space Planning
9. Typology for office workplaces
10. Value-based space optimisation
11. How to share space
12. Creativity and facilities
A.IV Building Project
13. User friendly building
14. Climate change and buildings
15. Sustainability of renovation projects
16. Maturity model for strategic partnerships
17. From FM to building
A.V Optimisation
18. FM as creater of added value
19. Collaboration on value creation in FM innovation
20. Person profiles as a basis for service innovation
21. Energy effective FM
22. How IT gives added value for FM
PART B: MODELS, METHODS AND TOOLS
B.I Facilities that support users and activities
1. Typology for office workplaces – Juriaan van Meel
- Creativity and facilities - Birgitte Hoffmann
- User-friendly building – Aneta Fronczek-Munter
- Value-based space optimisation – Mette Tinsfeldt
- How to share space – Rikke Brinkø Berg
- Strategies for sustainable FM – Susanne Balslev Nielsen
- Capacity building in FM organisations – Kirsten Ramskov Galamba
- Climate change and buildings – Rimante Cox
- ESCO as method for learning in FM organisations – Jesper Ole Jensen
- Sustainability in building renovation projects - Per Anker Jensen
- Energy efficient FM – Christian Stenqvist
- Improving the environmental performance of buildings – Esmir Maslesa
- Innovation system for the FM sector – Per Anker Jensen
- ICT in the FM supply chain – Ada Scupola
- Drivers for service innovation – Giulia Nardelli
- Management of innovation in FM – Giulia Nardelli
- Collaboration on value-creation in FM innovation – Giulia Nardelli
- Person profiles as a basis for service innovation – Anne Vorre Hansen
- Public-Private Partnerships and FM – Kristian Kristiansen
- Collaboration with external providers – Kresten Storgaard
- Maturity model for strategic partnerships – Jakob Brinkø Berg
- From FM to building – Per Anker Jensen
- Operational oriented building process – Poul Henrik Due
- Communities of practice as learning tool - Torben Damgaard
- Integrating operational knowledge in design - Helle Lohmann Rasmussen
- FM Value Map – Per Anker Jensen
- Adaptation between FM product and process – Akarapong Katchamart
- Value adding management – Per Anker Jensen
- How IT gives added value to FM – Poul Ebbesen
- FM as creator of added value – Per Anker Jensen
- FM as an industrial sector – Per Anker Jensen
- Development of the integrated FM function – Per Anker Jensen
- Organisation of FM in relation to core business – Per Anker Jensen
- The strategic FM organisation in housing associations – Per Anker Jensen
- Establishing of property centres – Susanne Balslev Nielsen
- Knowledge map for FM – Per Anker Jensen
- Scenarios for FM in the future – Per Anker Jensen
B.II Sustainability from goal to action
B.III Innovation and partnerships
B.IV Transfer of knowledge from FM to building projects
B.V FM and added value
B.VI FM as sector and discipline
Biography
Per Anker Jensen is professor in Facilities Management and head of the externally funded Centre for Facilities Management – Realdania Research at the Technical University of Denmark since 2008. He holds the degrees of MSc in civil engineering and a PhD and MBA. Besides research and teaching, he has 20 years of experience from practice as consultant, project manager and facilities manager.