1st Edition
Facilities Management and Corporate Real Estate Management as Value Drivers How to Manage and Measure Adding Value
Preface
Forewords
Part I: Introductory Chapters
1. Introduction and Overall Framework
2. FM and CREM Interventions
3. Value Adding Management
4. Value Parameters
Part II: Value Parameters
5. Satisfaction
Interview 1
6. Image
Interview 2
7. Culture
Interview 3
8. Health and Safety
Interview 4
9. Productivity
Interview 5
10. Adaptability
Interview 6
11. Innovation
Interview 7
12. Risk
Interview 8
13. Cost
Interview 9
14. Value of Assets
Interview 10
15. Sustainability
Interview 11
16. Corporate Social Responsibility
Interview 12
Part III: Epilogue
17. Tools to Measure and Manage Adding Value by FM and CREM
18. Reflections, Conclusions and Recommendations
Biography
Per Anker Jensen is Professor in Facilities Management and head of the externally funded Centre for Facilities Management – Realdania Research, Technical University of Denmark (DTU), Denmark. He holds the degrees of MSc in Civil Engineering, PhD and MBA. Besides research and teaching he has twenty years of experience in practice as a consultant, a project manager and a facilities manager. He was a member of the board of EuroFM and chairman of EuroFM’s Research Network Group in 2007 and 2008. He is currently project manager of the joint EuroFM research project on the Added Value of FM, which started in January 2009.
Theo van der Voordt is Associate Professor in Corporate and Public Real Estate Management at the Faculty of Architecture at the Delft University of Technology, the Netherlands. His current research focuses on workplace performance, experience and the use of new work environments, the design and management of health care real estate, and value adding management of FM and CREM. His research aims to develop and test workplace strategies, conceptual models and practical tools to support data collection and decision making processes. This work is conducted in close cooperation with the Centre for People and Buildings (CfPB) in Delft, a knowledge centre that specialises in the relationship between people, working processes and the working environment.
