The "bricks and mortar" issues of facility management - HVAC, lighting, electrical, plumbing, space allocation, security and grounds maintenance - continue to be at the core the facility manager's role. However, the processes involved in addressing these areas have become more complex. The proliferation of regulatory mandates, worker compensation issues, increased employee litigation, and violence in the workplace have redefined the role of the facility manager beyond "gatekeeper" to that of full-scale operations manager.
Today's corporations, organizations, and business partnerships invest heavily in their physical plants. It naturally follows that they expect to maximize the return on their investment. Facility managers are seen as the catalysts for ensuring that optimal return.
The Facility Manager's Handbook addresses all of these issues, and provides a multitude of tested ideas, procedures and examples for successfully and cost-effectively managing facility operations. Written in a plain-language, reader-friendly style, it provides a panoramic view of the process by isolating the key areas the facility manager must address, including real estate, space and change management, indoor air quality, emergency preparedness and response planning, communications systems, regulatory mandates and more.
Governmental Factors
Regulatory & Compliance Issues
Environmental Protection
Federal Environmental Laws
States' Environmental Laws
Leases
Ownerships
Property Appraisals
Space Management
Problem Identification
Space Planning Concepts
Furniture
Tenant / Occupant Issues
Technology
Change Management
Change Management Strategy
Effectiveness of the Communications Strategy
Making the Strategy Work
Indoor Air Quality
Basics of Indoor Air Quality
Elements of Indoor Air Quality
Equipment
Human Activities
Building Components & Furnishings
Other Sources
Effective Communication
Communication: A Key to Resolving IAQ Problems
Creating an IAQ Profile
Sample IAQ Problems & Solutions
Emergency Preparedness
Key Elements in Emergency Preparedness
Planning for Potential Disasters
Emergency Response Model Plan
Using the Model Plan
Statement of Purpose
Emergency Management Group
Emergency Notification & Reporting
Warning/Alarm Systems
Fire Safety
Evacuations
Maintaining Vital Operations
Communications Systems
Minimum Space Requirements
Types of Distribution Systems
The Americans with Disabilities Act
Background
Title I & the Facility Manager
Title II & the Facility Manager
Title III & the Facility Manager
The Safety, Emergency Response & Hazard Communication Planning Program
Purpose
Elements & Scope of the Written Safety Plan
Getting Started
Writing the Safety & Health Plan! How to Do It
Putting the Plan Together
Bomb Threats
The Nature of Bombs
Bomb Threats
Security Against Bomb Incidents
Responding to Bomb Threats
Evacuation & Search
Media Relations
Summary
Evacuation
Evacuations
Bomb Threats
Evacuation & Search Units
Additional Considerations
Fire/Life/Safety
Prevention Issues & Response Measures
Fire Protection Systems
General Work Environment
Electrical System Components
Building Classifications
Hazard Classification
Appendix I - ADA Checklist for New Lodging Facilities
Appendix II - Checklist for Existing Facilities: The Americans with Disabilities Act Checklist for Readily Achievable Barrier Removal
Appendix III - Building Air Quality Action Plan Verification Checklist
Appendix IV - Indoor Air Quality Forms
Appendix V - Indoor Air Quality (IAQ) Glossary of Terms
Appendix VI - Accessible Furniture
Index
Biography
Joseph F. Gustin
