2nd Edition

Feedback Toolkit
16 Tools for Better Communication in the Workplace, Second Edition

ISBN 9781439840931
Published January 14, 2011 by Productivity Press
82 Pages

USD $19.95

Prices & shipping based on shipping country


Book Description

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.

Table of Contents

Using the Toolkit
About Feedback
When Feedback Works
What Gets in the Way
General Guidelines
Applying the Guidelines
The Importance of Dialogue

Tools for Giving Feedback
Learning from Mistakes
A "What Are We Doing" Meeting
Expectations for Exchange
Project Debriefing
How’s Our Team Doing?
Management by Wandering Around
Positive Feedback for Teams
Conducting a Performance Review
Acid Bath Feedback
Providing Feedback as a Mentor
Open-Book Management

Tools for Receiving Feedback
Preparing to Receive Feedback
Guidelines for Receiving Feedback
Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance)
Feedback from Staff
Feedback from Your Boss
Feedback from Peers
Feedback from a Coach
Feedback from Questionnaires

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Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick’s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors’ Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don’t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit www.rickmaurer.com and www.changemanagementnews.com(blog).


Praise for the Bestselling First Edition:

… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.
—Nedra Weinstein, Principal, Arden Consulting