Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition, 2nd Edition (Paperback) book cover

Feedback Toolkit

16 Tools for Better Communication in the Workplace, Second Edition, 2nd Edition

By Rick Maurer

Productivity Press

82 pages

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Paperback: 9781439840931
pub: 2011-01-14
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pub: 2011-01-14
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This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.


Praise for the Bestselling First Edition:

… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.

—Nedra Weinstein, Principal, Arden Consulting

Table of Contents

Using the Toolkit

About Feedback

When Feedback Works

What Gets in the Way

General Guidelines

Applying the Guidelines

The Importance of Dialogue

Tools for Giving Feedback

Learning from Mistakes

A "What Are We Doing" Meeting

Expectations for Exchange

Project Debriefing

How’s Our Team Doing?

Management by Wandering Around

Positive Feedback for Teams

Conducting a Performance Review

Acid Bath Feedback

Providing Feedback as a Mentor

Open-Book Management

Tools for Receiving Feedback

Preparing to Receive Feedback

Guidelines for Receiving Feedback

Don’t Forget SARA (Surprise, Anger, Rationalization, Acceptance)

Feedback from Staff

Feedback from Your Boss

Feedback from Peers

Feedback from a Coach

Feedback from Questionnaires

About the Author

Rick Maurer is an advisor to leaders in large organizations on ways to plan and implement change successfully. He finds that leaders who can give feedback clearly and directly and receive feedback openly and with interest tend to lead change more effectively. Many organizations have applied Rick’s unique approach to leading change, including the Washington Post, Lockheed Martin, Deloitte Consulting, American Management Systems, AARP, Tulane University Hospital and Clinic, Bell Atlantic (Verizon), FAA, Mount Sinai NYU Medical Center, Charles Schwab, Sandia National Labs, Urban Library Institute, National GeoSpatial Intelligence Agency, the District of Columbia Public Schools, the International Monetary Fund, and many other corporations, nonprofits, and federal and local agencies.

His opinion has been sought by the Wall Street Journal, Fortune, NBC Nightly News, CNBC, the Washington Post, the New York Times, The Economist, USA Today, Industry Week, Fast Company, and Ivestors’ Business Daily. In addition to consulting and speaking, Rick teaches at the Gestalt Institute of Cleveland. He is the author of many books on leadership and change, including Beyond the Wall of Resistance, Why Don’t You Want What I Want? and The Change without Migraines Formula. For more information about his work visit and

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Workplace Culture
MEDICAL / Health Care Delivery
POLITICAL SCIENCE / Public Affairs & Administration