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Fix your Hospitality Business: A How-to Guide for Owners and Operators book cover

1st Edition

Fix your Hospitality Business A How-to Guide for Owners and Operators

By Nicholas Burton-Howat Copyright 2027
138 Pages 3 B/W Illustrations
by Routledge

138 Pages 3 B/W Illustrations
by Routledge

Timely and insightful, this book is a practical guide for hospitality professionals, starting with a simple, 6-point diagnostic self-assessment framework, it features tools and templates to help owners, operators and asset managers evaluate business performance and identify growth opportunities - to move from just surviving to thriving. This book equips readers with a clear roadmap for... Read more

Part 1. Introduction and 6-Point Diagnostic

 

1. Introduction

 

2. Your Diagnostic Scorecard and Business Health Check

 

Part 2. Foundational Fixes - Diagnosis to Action

 

3. People - Building a Stable, High-Performing Team

 

4. Finance - Strengthening Your Economic Engine

 

5. Brand - Creating Genuine Loyalty and Relevance

 

6. Property - Making Your Physical Asset Work Harder 

 

7. Tech - Building Operational Resilience

 

8. Green - Operating Efficiently and Ethically

 

Part 3. Practitioner’s Global Toolkit

 

9. Tools for Any Market in the World

 

10. Balancing Your Distribution Channels

 

Part 4. Advanced Diagnostics

 

11. The Advanced Diagnostic - Granular Metrics for the Super-Optimised Business

 

Part 5. The Invisible Layers - Psychology, Space & Decision-Making

 

12. The Behavioural Diagnostics - Measuring the Invisible

 

13. Flow, Feel, and Functional Identity - The Art of Spatial Intelligence

 

Part 6. The Digital and Extended Frontier

 

14. Digital Guest Experience (CX) - Navigating the Shift from SEO to GEO

 

15. AI, Automation and the Human Welcome

 

Part 7. Leading Successful Change and Continuous Improvement

 

16. Leading Successful Change

 

17. Pulling It All Together - Your 90-Day Business Reset Plan

 

18. The Continuous Loop - The Hospitality Mindset in a World of Flux

 

Appendix A: Practical Toolkit & Ready-to-Use Templates

 

Appendix B: Valuation & Exit Readiness Checklist

 

Appendix C: Risk, Crisis & Black Swan Resilience Planner

 

Appendix D: Multi-Site / Portfolio Roll-Up Guide

Biography

Nicholas Burton-Howat is a hospitality transformation specialist with over thirty years’ experience spanning 45 countries. Combining rigorous operational and financial discipline with deep insight into the 3Ps (place, purpose and profit), he has assessed hundreds of developments, fine-tuned multiple operations, asset managed a portfolio of 35 hotels, raised venture capital finance to reinvigorate a 15th Century coaching inn, advised sovereign wealth funds and UHNWIs, as well as major developments for Accor, Marriott and Hilton. He created the Coworking Campus Hotel concept, is the author of Developing a Successful Hospitality Business: Philosophy and Practice, and has spoken at leading industry events including Arup’s “Hotel of the Future” conference at EHL (École Hôtelière de Lausanne).  Nicholas also holds a Master of Science in Banking and Economics, an international Master of Business Administration and a Bachelors in Hospitality Management.

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