1st Edition
Framing Innovation in Public Service Sectors
1. Introduction: Framing Innovation in Public Service Sectors: A Contextual Approach Lars Fuglsang and Rolf Rønning 2. How Front-line Employees Nurture Service Innovation through Co-creation with their Customers: A Case Study of Public Health Care Jenny Karlsson, Per Skålén and Erik Sundström 3. Service Innovations for Enhancing Public Transit Services Heiko Gebauer, Mikael Johnson and Bo Enquist 4. User-Driven Innovation and the Role of the Citizen: A Citizen, a Customer, or a Human Being? Luise Li Langergaard 5. Value Innovations in Electricity Utilities Heiko Gebauer, Hagen Worch and Bernhard Truffer 6. Framing Innovation in Postal Services: Developing a Hybrid Organization Lars Fuglsang and Jørn Kjølseth Møller 7. Organizing for Innovation in the Public Sector Anne Marie Berg 8. Translating Client-Orientation through ICT Maria Røhnebæk 9. Collaborative Service Innovation in the Public Sector Johan Quist and Martin Fransson 10. Coevolution and Innovations in Governance – A Case Study of the New Public Service System for Electric Vehicles in Oslo Rannveig Røste 11. The Diffusion of Innovation: A Question of Power Rolf Rønning 12. Conclusion: Public Service Sector Innovation in Context Lars Fuglsang and Rolf Rønning
Biography
Bo Enquist is Associate Professor at CTF-Service Research Center at Karlstad University, Sweden. He is also vice Director of SAMOT (Service And Marketing Oriented Transport research group), an Vinn-excellent center, which is a subunit to CTF.
Lars Fuglsang is Professor at Lillehammer University College, Norway and Associate Professor at Roskilde University, Denmark. He has published numerous articles and books on innovation including the edited volumes "Innovation and the creative process. Towards innovation with care" and, with Jon Sundbo, "Innovation as strategic reflexivity" (Routledge).
Rolf Rønning is Professor at Lillehammer University College, Norway. He has researched and published widly within welfare policy, including Social aspects of illness, Disease and Sickness Absence (Nordby, Rønning and Tellnes (eds.)).
