1st Edition
Fundamentals of Leisure Business Success A Manager's Guide to Achieving Success in the Leisure and Recreation Industry
208 Pages
by
Routledge
208 Pages
by
Routledge
Also available as eBook on:
Easy to read and conducive to discussion, Fundamentals of Leisure Business Success: A Manager’s Guide to Achieving Success in the Leisure and Recreation Industry takes a practical, upbeat look at the world’s largest industry--leisure and recreation--and gives you practical tips and surefire strategies for making your own profit or nonprofit leisure business a blue ribbon success. Its condensed... Read more
Contents
Preface
- Part I: Introduction
- Leisure: The World’s Largest Industry
- Leisure as Business
- The Case Study Introduction
- Part II: Theories and Applications
- Introduction
- Building the Commitment to Change
- Strategy
- Structure
- Systems
- Staff
- Style
- Shared Values
- Skills
- Change in Retrospect
- Results
- Case Study Conclusions
- Recreation Services Today
- Part III: Components
- Introduction
- Understanding Good Customer (or Guest) Service
- Difficult Customers
- Getting the Most from Employees
- Teamwork and Delegation
- Volunteers
- Finance and Accountants
- The Importance of Marketing
- Pricing and How to Make It Work Best for You
- Ethics and Quality
- Planning Projects, Events, and Activities
- Part IV: Paths and Directions
- Where to Go for Further Information
- Conclusion
- Bibliography
- Index
Biography
William Winston






