Projects are ubiquitous to modern society, yet, concerns around successful delivery, value realisation, resilience and making change stick force a significant re-evaluation of the scope and extent of the ‘normal’ project discourse. The common thread for all of this is around capabilities, skills, attitudes, values and perspectives that are needed for successful delivery and the sustained realisation of interest, relationships, benefit, value and impact.
The chapters collated in this volume bring together leading authorities on topics that are relevant to the management, leadership, governance and delivery of projects. Topics include people, communication, ethics, change management, value realisation, benefits, complexity, decision-making, project assurance, communication, knowledge management, big data, project requirements, business architecture, stakeholder engagement, strategy, users, systems thinking and resilience.
The main aims of the collection are to reflect on the state of practice within the discipline; to propose new extensions and additions to good practice; to offer new insights and perspectives; to distil new knowledge; and to provide a way of sampling a range of the most promising ideas, perspectives and styles of writing from some of the leading thinkers and practitioners in the discipline.
Table of Contents
1. Quality From Quality to the Pursuit of Excellent (Darren Dalcher) The Best Practices of Managing Quality in Projects (Ron Basu)
2. Ethics Professionalism, Ethics and the Freedom to Ask the Right Questions (Darren Dalcher) Asking Why? – Ethics, Engineering and Project Management (Michael Cavanagh)
The Complexity Dialogues: ‘Complicated’ and ‘Complex’ – the Management Difference (Darren Dalcher, Kaye Remington and Michael Cavanagh)
4. Organisational Change Managing Change: Organisations, People and the Search for Perfection (Darren Dalcher) Managing Value in Organisations: New Learning, Management and Business Models – Why We Need Them (Donal Carroll)
5. Finance Project Economics: Wishful Thinking, Conspiracy of Optimism or Self-fulfilling Prophecy? (Darren Dalcher) Let in the Light on Project Finances (Derek Salkeld)
6. Hyperthinking Seeing Change: The Power to Think in New Ways (Darren Dalcher) New Mindset for a New Age (Philip Weiss)
7. Memory When People Make Decisions: Thinking and Deciding in Projects (Darren Dalcher) Memory and Project Mental Errors (Lev Virine, Michael Trumper and Eugenia Virine)
8. Beyond Goals Whatever Happened To Management By Objectives? Learning to Look Beyond Goals (Darren Dalcher) Insights From Beyond Goals (Susan David, David Clutterbuck and David Megginson)
9. Requirements Who Needs Project Requirements? (Darren Dalcher) Developing the Systems Requirements for a Local Health Care system in Cameroon (Mario Kossman)
10. Communication Too Little, Too Late, Or Too Much, Too Early: Are We Paying Enough Attention to Stakeholders? (Darren Dalcher) Rolling Back From the Power/Interest Matrix: A New Approach for Role Based Stakeholder Engagement in Projects (Lou Horton and Ann Pilkington)
11. Knowledge Making Knowledge Count: Where to Find Meaningful Information? (Darren Dalcher) Project Performance: Improving Our Understanding Through the Sharing of Lessons Learned (Robert Chapman)
12. Big Data In Data We Trust: Establishing the Value of Information, big Data and Analytics (Darren Dalcher) Realising Value out of Big Data through Small Data (Roel Wolfert and Roger Davies)
13. Urgency Learning to Deal with Emergencies: what the Project Management Bodies of Knowledge Don’t Tell Us (Darren Dalcher) Managing the Urgent and Unexpected (Stephen Wearne and Keith White-Hunt)
14. Users For whose Benefit? Reclaiming the Role of Users in Projects (Darren Dalcher) There are No Shortcuts From Projects to Benefits (Phil Driver and Ian Seath)
15. Assurance Not by Accident: Revisiting Quality Management (Darren Dalcher) Cost of Quality for construction Projects: a Fresh Look (Ron Basu)
16. Suppliers Whose Success is it Anyway? Rethinking the role of Suppliers in Projects (Darren Dalcher) Does One Size Really Fit All? (Adrian Taggart)
17. Architecture There is Nothing so Permanent as Temporary: Some Thoughts on Adapting Project Structures (Darren Dalcher) Managing Change in Complex Environments (Jonathan Whelan)
18. Value The Sprint or the Marathon? Finding a Metaphor to Account for Value in Projects and Programmes (Darren Dalcher) From Earned Value to Value Realisation: From Managing Projects to Managing Business Outcomes in change Programmes (Roger Davies and Roel Wolfert)
19. Stakeholders Here Comes Everybody: Reframing the Stakeholder Concept When Just About Anyone can Become Your Stakeholder (Darren Dalcher) What Stakeholder Management Should Learn from Sales and Marketing (Jake Holloway)
20. Resilience Resilience as Bouncing Forward: Developing the Capability to Cope When Bouncing Back is no Longer Sufficient (Darren Dalcher) Project Resilience—Moving Beyond Traditional Risk Management (Elmar Kutsch and Neil Turner)
21. Systems Thinking Complexity, Projects and systems: Just Going Around in Circles? (Darren Dalcher) Systemic Thinking as a Mechanism for Managing Risk Arising from Behavioural Complexity on Major Projects (Tony Llewellyn)
Progress Through People: The Study of Projects as if People Mattered (Darren Dalcher)
Successful Projects and the Eight Compelling Behaviours (Martin Price)
Conclusion—Project Management Insights: The Road Less Travelled
Darren Dalcher is Professor of Project Management at the University of Hertfordshire, Visiting Professor at the University of Iceland and Adjunct Professor at the Lille Graduate School of Management (SKEMA). He is the founder and Director of the National Centre for Project Management (NCPM), an interdisciplinary centre of excellence operating in collaboration with industry, government, charities, NGOs and the learned societies.