1st Edition

Generative Artificial Intelligence in Knowledge Management Systems Concepts, Design, and Case Studies

Edited By Gang Liu, Jin Chen, Eric Tsui Copyright 2026
280 Pages 39 B/W Illustrations
by Routledge

280 Pages 39 B/W Illustrations
by Routledge

This book looks at generative artificial intelligence (GAI) and knowledge management systems (KMS). It explains the design considerations to implement generative AI in practice. The book looks at the evolving digital environment and discusses how organizations may effectively manage knowledge through emerging technologies. Chapters cover theory, design, and implementation and case studies from... Read more

Preface: How will next-generation KMS revolutionize your business? 1. Unleashing Human Potential with Knowledge Creation Theory: Enhancing Tacit Knowledge in the Age of Generative AI for Humanizing Innovation Ayano Hirose (Nishihara) 2. Key Knowledge Management Inputs to Make Generative AI successful Zach Wahl 3. KMS and AI: Current Research and Future Direction Yixiao Zhao, Gang Liu, and Cornelius JP Niem 4. A conviviality-based Assessment of the Socio-technical Implications of GenAI on Knowledge Work André Ullrich, Martin Kirsch, Rainer Rehak, Christiaan Maasdorp, Nikolina Dragičević, and Gergana Vladova 5. A GenAI-based KMS: Conceptual Foundation and Design Muhammad Saleem Sumbal, Adeel Ahmed, Asfia Obaid, Muhammad Adnan Waseem, and Beenish Tariq 6. Design of a GenAI-based KMS in Practice Gang Liu and Haolin Li 7. AI-oriented KM Implementation Paradigm in Enterprise—RAG Qinghai Wu 8. Harnessing AI in Corporate Training: Transforming KM and Workforce Development Farzad Sabetzadeh and Chong Tang 9. New Enterprise KM Practices Driven by GenAI Jinghua Xia 10. A collaborative Journey of AI and KM at the National Insurance Institute of Israel Moria Levy, Yitzhack Sabato, Isaac Sabato, Anat Bielsky, Nurit Lin, and Zvia Hen 11. Generative AI-driven Knowledge Management Systems Deeply Empower Investment Banks Jiayun Chen and Lingling Zhang

Biography

Gang Liu is Associate Professor at the Business School, Shenzhen Technology University, China.

Jin Chen is Professor at the School of Economics and Management, Tsinghua University, China.

Eric Tsui is Professor and Senior Fellow at the Education Development Centre, Hong Kong Polytechnic University, Hong Kong, China.