Global Cases in Crisis Communication A Socio-Cultural Approach

Introduction: The Dire Need for a Socio-cultural Perspective of Crisis Communication  

Krishnamurthy Sriramesh

1. Overview: Culture and Crisis Communication: The Overlooked Link  

Krishnamurthy Sriramesh

2. Finland: HSL’s Influencer Campaign Against Fake Tickets draws Accusations of Racism  

Ekaterina Ivanova, Jesse Tuominen, and Chiara Valentini

3. Norway: Culture as Crisis Resource: Trust and Compliance During the COVID-19 Pandemic  

Truls Strand Offerdal and Øyvind Ihlen

4. Spain: Geopolitical Conflict and Digital Polarization Spawn Crisis for Fashion Brand

Ángeles Moreno Fernández, Noelia Zurro-Antón and Cristina Fuentes-Lara

5. Ukraine: Wartime Crisis Communication: A Weapon Against ‘Death by a Thousand Cuts’  

Dmytro Oltarzhevskyi

6. Czech Republic: Geopolitics Creates a Crisis: The Fall of Sberbank CZ  

Denisa Hejlova and Jindřich Oukropec

7. Romania: ‘A country is worth more than its gold’: Activists defeat “Canadian” Mining Goliath  

Roxana D. Maiorescu

8. Italy: Nation Branding Campaign Angers Digital Publics  

Chiara Valentini, Alessandro Lovari and Paolo Brescia

9. Switzerland: Indigestible Vegetables Bring Down Agricultural Corporation  

Francesco Lurati

10. USA: Inclusive Intent, Devastating Outcomes: The Bud Light Controversy  

Sandra Duhe  

11. USA: Coalition Building for a “distant” crisis: Globalism vs. Isolationism  

Mark Dillen and Krishnamurthy Sriramesh

12. India: When in India… The baby talc Saga of an MNC  

Vidhi Chaudhri and Asha Kaul

13. China: BMW’s Free Ice Cream Giveaway Spawns Expensive Crisis  

Hongmei Shen and Chuqing Dong

14. Hong Kong: Airline Staff Misconduct Complaint Causes Multi-Stakeholder Backlash  

Ivy Wai-yin Fong and Sora Kim

15. Malaysia: Dual Crisis Narrative: Political Turmoil Hampers Communication during Global Pandemic  

Pauline Pooi Yin Leong, and Jue Jun Tan

16. Turkey : Prioritizing Profit Over Aid?: Red Crescent and the 2023 Earthquake  

Tugce Ertem-Eray

17. Israel: Cultural Sensitivity and Consumer Backlash: Hoodies Ad Controversy  

Ruth Avidar

18. United Arab Emirates (UAE): Starbucks Faces Boycott over Perceived Support for Israel  

Mahinaz Saad and Ganga S. Dhanesh

19. Ghana: Galamsey Woes: Cultural and Systemic Influences on Crisis Communication  

Albert Anani-Bossman and Kwamena Kwansah-Aidoo

20. Chile: A Paper Cartel Scandal Amid a Trust Crisis  

Claudia Labarca and Ingrid Bachmann

21. Argentina: When Activism Strikes Local Government  

Alejandro Álvarez-Nobell and Gabriel Sadi

22. New Zealand: Leaders’ Key Role in Crisis Mitigation: A Government Responds to a Terror Attack  

Margalit Toledano

23. NATO: An IGO’s Communication Response to a Global Pandemic  

Barbora Maronkova and Krishnamurthy Sriramesh

Biography

Krishnamurthy Sriramesh is a Professor at the University of Colorado. North-West University (South Africa) recently honored him as Extraordinary Professor. He has taught a range of courses in 10 universities in North America, Asia, Australasia, and Europe while also delivering seminars/talks in over 40 countries. Recognized for his scholarship on global public relations, culture and public relations, corporate social responsibility (CSR), and crisis communication, his program of research has resulted in 12 edited and co-edited books, over 120 articles and book chapters, and over 150 conference papers and presentations around the world. A 2019 Public Relations Review bibliometric analysis placed him among the top five global public relations scholars.

In 2004, the Institute of Public Relations (USA) recognized his scholarship with the prestigious Pathfinder Award for “original scholarly research contributing to the public relations body of knowledge.” Two of his books won the PRIDE award from the National Communication Association (USA) as the best book on public relations for the year (2003 and 2020). He has won several awards for scholarship including the Faculty Research Award and the Golden Gator Award (University of Florida). He has won awards for teaching including the Charles W. Redding Award (Purdue University) and the Teacher of the Year (University of Florida).