1st Edition
Handbook of Human Factors in Cybersecurity Systems A Human-Centered Approach
00. You Can’t Take the Human Out of Cybersecurity: Reimagining People as Partners, Not Problems
Crystal M. Fausett, David Schuster, Elizabeth H. Lazzara and Joseph R. Keebler
01. Applying Sociotechnical Systems Safety to Cybersecurity
David Schuster
02. Human Factors within the Cybersecurity Domain
Leonie Boskeljon-Horst, Sidney Dekker, and Jonathan Dekker
03. Cybersecurity Incident Response Teams and Multiteam Systems: An Input-Process-Output Framework
Stephen J. Zaccaro, Hannah C. Luckes, and Joanna Zakzewski
04. Enhancing Cybersecurity through Teamwork: Developing Effective Security Operation Center Teams
Lila Berger, Maha Khalid, Rylee Linhardt, Gabriela Fernández Castillo and Eduardo Salas
05. Insights and Recommendations for Improving Handoff Processes in Cybersecurity Operations Centers
Liam Brennan, Crystal M. Fausett, and Elizabeth H. Lazzara
06. Oppositional Human Factors
Robert S. Gutzwiller, Christina M. Lewis, Rebecca Pharmer, Benjamin A. Clegg, Palvi Aggarwal, Giovanna Henery, Indrakshi Ray and Rosa Martey
07. Complex Healthcare Systems in the Modern Social Engineering Landscape: The Human Factors of System Survivability
Richard J. Simonson, Sarah D. Fouquet, and Crystal M. Fausett
08. Machine Learning for Device Identification with Application in Aviation Cybersecurity
Yongxin Liu, Jian Wang, and Houbing Song
09. Cybersecurity and Ground Transportation
Xiaojian Jin
Biography
Dr. Crystal M. Fausett is Assistant Professor in the School of Information at San José State University, USA, specializing in human-technology interaction and systems design. With expertise spanning healthcare, cybersecurity, and military operations, her research examines how diverse user groups interact with complex systems and process critical information under varying conditions. As an advocate for human-centered approaches to technology, she is dedicated to developing systems that accommodate human capabilities while mitigating limitations; transforming users from "the weakest link" into essential partners. Dr. Fausett holds a PhD in Human Factors from Embry-Riddle Aeronautical University, USA.
Dr. Joseph R. Keebler is Professor of Human Factors at Embry-Riddle Aeronautical University, USA, and has over 20 years of experience conducting experimental and applied Human Factors science, with a specific focus on training and teamwork in medical, military, and consumer domains. He has partnered with multiple agencies leading projects aimed at the implementation of HF/E in complex, high-risk systems to increase safety and human performance. He directs the Small Teams Analog Research (STAR) Laboratory, and co-directs the Research Engineering and Applied Collaborations in Healthcare (REACH) Laboratory. These laboratories include a team of faculty and students who work to solve real-world teamwork and training issues, with STAR focusing on training and teamwork in aerospace, cybersecurity, robotics, and artificial intelligence, and REACH focusing on patient safety, training, and teamwork issues in healthcare settings. He holds a PhD in Psychology from the University of Central Florida, USA.
Dr. David Schuster is Professor in the Department of Psychology at San José State University, USA, and Principal Investigator at the Virtual Environments, Cognition, and Training Research (VECTR) Lab. Dr. Schuster’s research centers on understanding individual and shared cognition in complex environments. He has conducted research in domains such as aviation, transportation security training, and human-robot interaction. He is interested in how complex sociotechnical systems support or hinder people, with a focus on decision-making among cybersecurity professionals. He holds a Ph.D. in Psychology from the University of Central Florida, USA, specializing in Applied Experimental and Human Factors Psychology.
Dr. Elizabeth H. Lazzara is Associate Professor at Embry‑Riddle Aeronautical University, USA. She currently co-leads the Research, Engineering, and Applied Collaboration in Healthcare (REACH). Although she has extensive experiences in military, academic, and commercial settings, her primary interests lie within improving the quality of patient care within the healthcare domain. Dr. Lazzara strives to make a long-lasting and significant impact by examining and advancing the science and practice of clinical care and patient safety issues pertaining to human performance, teamwork, team training, simulation-based training, and performance measurement. She holds a PhD in Human Factors Psychology from the University of Central Florida.
