Acknowledgements
Preface
Introduction
1/ BUSINESS CONTEXT – what is the background business landscape?
1.1/ UK construction industry: what is the overall market context for practice management?
1.2/ UK building design practice: how is your sector characterised and what options do you have for operating in it?
1.3/ UK architectural professional governance: what does it mean to be an architect?
1.4/ Future trends affecting building design – what issues affecting practice management should you look out for?
2/ PRACTICE MANAGEMENT – how will you be successful?
2.1/ Business strategy: what do you want to achieve and how will you do it?
2.2/ Financial management: how will you make a profit?
2.3/ Winning Work: how will you win and retain the right clients?
2.4/ People management: how will you attract and retain the right staff?
2.5/ Operational management: how will you keep your office running smoothly?
2.6/ Information management: how will you capture, produce, manage, store, release Information and knowledge?
2.7/ Quality management: how will you ensure that your service is consistent, trustworthy and improves over time?
2.8/ Risk management: how will you manage your risks?
Afterword: Putting it all together
Biography
Matt Thompson has over 30 years’ experience in construction industry information, including many years working for RIBA Publishing. Since 2013 he has been a freelance consultant writer, researcher and editor, during which time he was a longstanding member of the RIBA’s Client Liaison Group and rapporteur for Innovate UK’s Transforming Construction Global Expert Mission to Japan.
