Handbook of Public Quality Management: 1st Edition (Hardback) book cover

Handbook of Public Quality Management

1st Edition

By Stupak/Leitner

Routledge

890 pages

Purchasing Options:$ = USD
Hardback: 9780824704155
pub: 2001-03-22
$415.00
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Description

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.

About the Series

Public Administration and Public Policy

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Subject Categories

BISAC Subject Codes/Headings:
POL000000
POLITICAL SCIENCE / General