Harnessing Digital Disruption
How Companies Win with Design Thinking, Agile, and Lean Startup
- Available for pre-order. Item will ship after October 27, 2020
Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost and convenience. Now, it’s also a matter of public health. In some industries, this trend has been evident for some time. But now it’s going to accelerate across the gamut of industry.
How do we remain relevant in this risky new world? How do we win this uncertain new game? What if ours is a brick-and-mortar organization that depends on face-to-face interaction? Can we learn to harness digital methods, tools and technologies? Fortunately, there is a pathway to prosperity.
The story in this book is set in the heady world of international banking, but the prescription, methods and lessons apply equally to manufacturers, utilities, hospitals, insurers and government agencies. Harnessing digital disruption entails learning new tools, systems and thinking. Doing so effectively requires a sound overall approach based on timeless principles.
Table of Contents
Main characters: Asia-Pacific Bank’s organization chart
Chapter 1. The Elephant and the Greyhounds
"Asia Pacific Bank (APB) is slow, unreliable and expensive…"
Chapter 2. Mapping Client Journeys to Grasp the Real Situation
Learning to see ‘outside-in’
Chapter 3. Understanding Our Blockers
Problems are gold
Chapter 4. Finding True North with Our Digital Strategy Compass
What’s our Aspiration and winning logic?
Chapter 5. Fostering Innovation in a Risk-Averse Culture
What’s the journey like and where do we start?
Chapter 6. Embracing New Ways of Working
Hackers, hipsters and hustlers working together - setting up APB’s innovation platform
Chapter 7. Launching Our First Wave Innovation Projects
Core Business Improvement: Bringing Tech and Operations Together
Chapter 8. Launching Our Second Wave Innovation Projects
New Digital Offerings: End–to-end flow and commercial pilots
Chapter 9. Year-End Review at Asia Pacific Bank
The empire strikes back
Chapter 10. How Do We Scale Our Transformation?
Everybody wants to go to heaven, but nobody wants to die
Chapter 11. New Digital Ventures
Retrospective - What have we achieved, what have we learned, and what’s next?
Appendix A – Singapore Places Featured in Harnessing Digital Disruption
Appendix B – List of figures
Pascal Dennis is President of Lean Pathways, an international coaching team. He is the author of four previous books on Lean management, all of which have won the prestigious Shingo Prize for outstanding research in the field of operational excellence. Pascal and his team have worked with major healthcare systems like Inova Health System, Baptist Memorial Healthcare Corporation, Health Sciences North and Salem Health, as well as Fortune 100 companies like Kimberly Clark and Lockheed Martin.
Pascal learned the Toyota business system in leadership positions at Toyota Motor Manufacturing Canada, one of Toyota’s best plants, and has worked with leading senseis in North America and Japan.
Pascal lives in Toronto with his wife and three children.
For more information please visit www.leansystems.org.