1st Edition

Harnessing Digital Disruption
How Companies Win with Design Thinking, Agile, and Lean Startup

  • Available for pre-order. Item will ship after October 27, 2020
ISBN 9781138323209
October 27, 2020 Forthcoming by Productivity Press
160 Pages

USD $35.95

Prices & shipping based on shipping country


Book Description

Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost and convenience. Now, it’s also a matter of public health. In some industries, this trend has been evident for some time. But now it’s going to accelerate across the gamut of industry.

How do we remain relevant in this risky new world? How do we win this uncertain new game? What if ours is a brick-and-mortar organization that depends on face-to-face interaction? Can we learn to harness digital methods, tools and technologies? Fortunately, there is a pathway to prosperity.

The story in this book is set in the heady world of international banking, but the prescription, methods and lessons apply equally to manufacturers, utilities, hospitals, insurers and government agencies. Harnessing digital disruption entails learning new tools, systems and thinking. Doing so effectively requires a sound overall approach based on timeless principles.

Table of Contents



Main characters: Asia-Pacific Bank’s organization chart

Chapter 1. The Elephant and the Greyhounds

"Asia Pacific Bank (APB) is slow, unreliable and expensive…"

Chapter 2. Mapping Client Journeys to Grasp the Real Situation

Learning to see ‘outside-in’

Chapter 3. Understanding Our Blockers

Problems are gold

Chapter 4. Finding True North with Our Digital Strategy Compass

What’s our Aspiration and winning logic?

Chapter 5. Fostering Innovation in a Risk-Averse Culture

What’s the journey like and where do we start?

Chapter 6. Embracing New Ways of Working

Hackers, hipsters and hustlers working together - setting up APB’s innovation platform

Chapter 7. Launching Our First Wave Innovation Projects

Core Business Improvement: Bringing Tech and Operations Together


Chapter 8. Launching Our Second Wave Innovation Projects

New Digital Offerings: End–to-end flow and commercial pilots

Chapter 9. Year-End Review at Asia Pacific Bank

The empire strikes back

Chapter 10. How Do We Scale Our Transformation?

Everybody wants to go to heaven, but nobody wants to die

Chapter 11. New Digital Ventures

Retrospective - What have we achieved, what have we learned, and what’s next?

Appendix A – Singapore Places Featured in Harnessing Digital Disruption

Appendix B – List of figures


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Pascal Dennis is President of Lean Pathways, an international coaching team. He is the author of four previous books on Lean management, all of which have won the prestigious Shingo Prize for outstanding research in the field of operational excellence. Pascal and his team have worked with major healthcare systems like Inova Health System, Baptist Memorial Healthcare Corporation, Health Sciences North and Salem Health, as well as Fortune 100 companies like Kimberly Clark and Lockheed Martin.

Pascal learned the Toyota business system in leadership positions at Toyota Motor Manufacturing Canada, one of Toyota’s best plants, and has worked with leading senseis in North America and Japan.

Pascal lives in Toronto with his wife and three children.

For more information please visit www.leansystems.org.