1st Edition
Healthcare Security Solutions for Management, Operations, and Administration
Healthcare is on a critical path, evolving with the introduction of Obama Care and now COVID-19. How will healthcare and specifically healthcare security adapt over the next few years? What tools will be necessary for healthcare security professionals and all security professionals to meet the demands of the transforming security environment? Security professionals need new tools and programs to adapt security services to the “New Normal.” As healthcare emerges from pandemic threats, active shooter and workplace violence will re-emerge and new threats related to civil unrest, fraud, mergers, and further financial struggles will change how healthcare security will function.
Healthcare Security: Solutions for Management, Operations, and Administration provides a series of articles related to the management and operations of healthcare security which will assist healthcare security professionals in managing the “New Normal” now and into the future. It is a collection of previously published articles on healthcare security and general security covering various topics related to the management of healthcare security and provides information on general security operations. It also includes unconventional topics that are necessary in the administration of healthcare security such as auditing principles, fraud prevention, investigations, interview and interrogation techniques, and forensics.
1. The Changing Face of Healthcare Security
• How has Hospital Security Changed Since 9/11
• Aspects of Hospital Security: How is Hospital Security Changing in the New Century?
• Hospital Security in the 21st Century: What Should We Expect
• The Changing Face of Hospital Security: Retooling for the Future
• The Changing Face of Hospital Security
2. Security Management
• The Hidden Cost of Downsizing: Where Loyalty Dies, Fraud Grows:
• Stretching the Security Dollar
• Investigating in a New Environment
• Shoplifter Profiles and Tips on How They Steal
• Asking the Right Questions About Fire Prevention
• Putting the Spotlight on Security
• Improving the Dependability of an ID Program
3. Disaster Preparedness
- Training Security Officers to Recognize the Perils of Weapons of Mass Destruction and Pandemic Flu Contaminates
- Training Security Operatives to Recognize the Perils of Weapons of Mass Exposure Contaminates – part II
- Disaster Planning: Training for the Perils of Weapons of Mass Exposure, 2020
4. The Security Survey
- Beyond Target Hardening: Preparing Community-wide Security Surveys
- The Access Control Security Survey
- The Security Survey: A Prescription for Enhancing Security
- Aspects of the Security Survey: Distinctions Between Single-client, Multi-client, and Community–wide Security Surveys
- The Security Survey: An Investigative Tool
- The Security Survey: An Investigative Tool - Part II
- Revising the Security Survey
- The Many Faces of the Security Survey
5. Practical Crime Prevention
- An Alternate Perspective on Healthcare Crime Prevention
- A Clinical Approach to Crime Detection
- A Clinical Approach to Hospital Security
- The Art and Science of Proactive Security Programming
- The Varied Roles of the Crime Prevention Expert
- How is Crime Risk Measured and Managed
- Using Access and ID Control to Prevent Workplace Violence
- Workplace Violence Prevention: A Guide to Active Shooter and Workplace Violence Resources
- Aspects of Crime and Violence Avoidance
- Squeezing the Most from Your Security Dollar
6. Metrics and Data Application
• An Alternative View in the Development of Security Metrics
• Resources Available for Applying Metrics in Security and Safety Programming
• Applying Metrics to 21st Century Healthcare Security
7. Physical Security Applications
• The Man Behind the Security Camera
• Shell Hardening
• Digital Security Technology Simplified
• Determining and Implementing Successful Access Control Solutions
8. Customer Service Initiatives
• The Patient Wish List: Getting Customer Service Right
• Creating a Customer Service Program for Healthcare Security
9. Auditing and Forensics
• Auditing Proactive Security Programs
• Auditing Investigative Techniques: Internal Auditing Alert
• Auditing Hospital Security
• Auditing Crime Analysis Programs
• Auditing Warehouse and Loading Dock Security
• Auditing Access Control Procedures
• Auditing Loss Prevention Programs
• The Environmental School of Criminology: Proactive vs. Reactive Security
• Auditing Hospital Security: is your Security Program in Compliance
• Security Auditing: a Prescription for Keeping Protection Programs Healthy
• Aspects of Preparing for a "No Prior Notice" Regulatory Audit
• Forensic Accounting and the Criminal Justice Process: Internal Auditing Alert
• How Have the Terrorist Attacks of 9/11 Affected the Corporate Hiring Process
• Background Checks: A Diagnostic Tool to Decipher Deception
• A New Approach to Handling Incoming Verifications
• Forensics Role in the Investigative Process
10. Fraud Detection and Prevention
• Play it Safe: A Guide to Preventing Shoplifting, Fraud, and Employee Theft
• A Team Approach to Fraud Prevention
• Delving Deeper to Decipher Fraud
• The Fraud Prevention Jackpot
• Safeguarding Assets Against Fraud
• Objections to Active Fraud Prevention
• Steps in a Fraud Audit
• Investigating Money Laundering Schemes
• Fraud Audit Checklist
• The Fraud Equation
• Ten Questions an Entrepreneur Should Ask About Fraud
• What is Business Espionage and How Can it be Effectively Controlled?
• Auditing for Identity Fraud
• Aspects of Fraud Prevention
• Aspects of Controlling Fraud in Healthcare Facilities
11. Interview and Interrogation
• Interview vs. Interrogation
• Demystifying the Investigative Process
• Decrypting the Interrogation Process
• The Art of Non-Target Interviewing
• Effective Interview Techniques
12. VIP Protection
• Aspects of Hospital Security: Protecting the VIP
• Aspects of Hospital Security: Protecting the VIP - Part II
Biography
Anthony Luizzo, PhD, CFE, CST, (Ret. NYPD) is on the board of advisors for Vault Verify, LLC. He is the former Director of Security Programming for the NYC Mayor’s Office of Economic Development and Business Services, former Corporate Director of Security/Loss Preventions for the NYC Health and Hospitals Corporation, President Emeritus of the NY Chapter of the Association of Certified Fraud Examiners, past President of the Society of Professionals Investigators, and former editorial advisory board member for Reuters/WG&RIA Group-Thomas Publications. Bernard J. (Ben) Scaglione, CPP, CHPA, CHSP, is principal of The Secure Hospital a blogging and resource management site. Ben is author of the book, “Security Management for Healthcare: Proactive Event Prevention and Effective Resolution.” He has a master’s degree from Rutgers University School of Criminal Justice and has served as a security director for more than 25 years in New York City area hospitals, including New York Presbyterian, Bellevue, and Atlantic Health System. Ben has served in multiple capacities for International Association for Healthcare Security and Safety (IAHSS) over the past 10 years, including several councils, committees, and the IAHSS Board of Directors. He is past Chairman of the ASIS International Healthcare Council and past President of the New York City Metropolitan Healthcare Safety and Security Directors Association. Ben is a past columnist for Security Magazine and a frequent contributor to the Journal of Healthcare Protection Management. He has served as an adjunct faculty member at Pratt Institute, Interboro Institute, New Jersey City University, and John Jay College Peace Officer Academy.
