1st Edition
Hearing the Voice of the Shingo Principles Creating Sustainable Cultures of Enterprise Excellence
Introduction.
Chapter 1: Culture and Its Impact on Results.
Chapter 2: Ideal Behavior.
Chapter 3: How Behavior and Values are Formed.
Chapter 4: Principles - Personal vs. Universal.
Chapter 5: The 10 Principles of Enterprise Excellence.
Chapter 6: Tthe Shingo Model and the Relationship Among Principles, System, Tools, and Results. Chapter 7: Foundational Truths.
Chapter 8: Cultural Enablers, Respect for Every Individual, and Leading with Humility.
Chapter 9: Continuous Improvement.
Chapter 10: Creating Alignment in an Enterprise; Thinking Systemically, and Creating Constancy of Purpose.
Chapter 11: Creating Value for Customers.
Chapter 12: Creating Sustainable Cultures of Excellence.
Biography
Having served for 8 years as the Executive Director for the Shingo Institute located at Utah State University, Robert D. Miller recognized the need for and guided development of the Shingo model, as it is now constituted. Additionally, as the Executive Director and the seasoned line executive on the Shingo staff, he oversaw the development and learning pedagogy of all Shingo courses. During these years, he was responsible for the development and certification of many of the growing affiliate instructors. Under his leadership, the criteria and process for effective and honest organizational assessment evolved significantly.
His greatest interest and capability lies in working with the leaders of some of the best US and global companies to assist them in understanding the Shingo model, the principles and their application, and in building sustainable cultures of excellence. Upon taking my retirement from Utah State University, he created Arches Leadership -- a fully certified Shingo affiliate organization.
Miller is the principal advisor and owner or Arches Leadership LLC. The goal of Arches Leadership is always to build competence in the people and organizations that we serve, such that they become independently capable of executing and sustaining themselves over the long term at a much higher level of performance.
One huge strength of Bob Miller’s book is that it strikes at the heart of leadership by drawing upon the truths that underpin the principles. I believe these will resonate with many leaders who are getting sub-par results as they are focusing on the tools and outcomes without challenging their basic approach to leadership. Being principle based and largely tool neutral keeps the focus on what really matters in a book with the purpose of building sustainable high-performance culture.
- Rob Galloway, President, US Synthetic, An Apergy Company
Even with some years of experience in the Shingo Model, the book expanded my understanding of the principles like no other training or book before. It has been a "north star" guide in aligning my thinking in the direction of the Shingo Principles and how the focus on the Shingo Principles impact the cultural transformation.
- Jose Luis Ordorica, Continental Corporation
Reading Robert D. Miller's book helped me refresh the understanding I acquired after participating in the Shingo Model Training Program. I consider this book the best starting point for any person or organization that is truly committed in aligning and creating their culture of excellence. This book also helps refresh our thoughts and understanding of the Shingo Model. There is no doubt in my mind that positive outcomes will result if everyone in the organization understands and applies with discipline these Guiding Principles and the Shingo Model.
- Jose Luis Garza, Deacero, Monterrey, Mexico
