How to Resolve Conflict in Organizations: The Power of People Models and Procedure, 1st Edition (Paperback) book cover

How to Resolve Conflict in Organizations

The Power of People Models and Procedure, 1st Edition

By Annamaria Garden

Routledge

152 pages | 5 B/W Illus.

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Paperback: 9780815383338
pub: 2018-06-04
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pub: 2018-05-15
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Description

This is a comprehensive guide using People Models to understand and resolve conflict at different levels of the organization. It starts at the inter-organizational level explaining conflict between organizations that are involved in mergers and acquisitions. It looks at this kind of conflict not from the point of view of a business and economic rationale but from the point of view of there being a relationship between the two organizations. Here, this relationship is described by a People Model which outlines three different relationship types. In the subsequent chapters we look at the organizational level; first at structural conflict and then at team conflict. In each chapter there is a People Model to explain and resolve conflict. Structural conflict is explained by the Myers Briggs Type Indicator (MBTI) and team conflict is explained by the Schutz model of Inclusion, Control and Openness. In the next chapter the conflict is explained in terms of Gestalt psychology and looks at interpersonal conflict. Carl Jung is then used to explore inner conflict; followed by a chapter on life conflict exploring conflict in terms of how you live a life. The final chapter is focused on the applications of the People Models analysing Donald Trump and Tony Blair.

Following through the entire book is a step-by-step procedure called a People Procedure, which is contrasted with a Business Procedure. The former guides you through a process to unravel and resolve conflict.

Table of Contents

List of figures; List of tables; List of checklists; List of commentaries; Acknowledgements; Introduction; Chapter One: People Models and People Procedure; Chapter Two: Relationships between organizations; Chapter Three: Conflict within organizations – structure; Chapter Four: Conflict within organizations – teams; Chapter Five: Interpersonal Conflict; Chapter Six: Inner conflict; Chapter Seven: Life conflicts – individual; Chapter Eight: Applying the People Models

About the Author

Annamaria Garden is an independent organizational consultant. She has over 20 years' experience in the field of organizational and personal change and has experience running her own self-employed consulting and facilitation practice in London, gaining a reputation for being creative, leading edge and dependable. She has a PhD from the Massachusetts Institute of Technology (Boston).

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
BUS030000
BUSINESS & ECONOMICS / Human Resources & Personnel Management
BUS041000
BUSINESS & ECONOMICS / Management
BUS071000
BUSINESS & ECONOMICS / Leadership
BUS085000
BUSINESS & ECONOMICS / Organizational Behavior
BUS097000
BUSINESS & ECONOMICS / Workplace Culture
BUS098000
BUSINESS & ECONOMICS / Knowledge Capital
BUS103000
BUSINESS & ECONOMICS / Organizational Development
BUS104000
BUSINESS & ECONOMICS / Corporate Governance