1st Edition
Human-Computer Etiquette Cultural Expectations and the Design Implications They Place on Computers and Technology
Chapter 1: Human–Computer Etiquette: Should Computers Be Polite? Caroline C. Hayes and Christopher A. Miller
Part I: Etiquette and Multicultural Collisions
Chapter 2: As Human–Computer Interactions Go Global, Helen Altman Klein, Katherine Lippa, and Mei-Hua Lin
Chapter 3: Etiquette to Bridge Cultural Faultlines: Cultural Fault lines in Multinational
Teams: Potential for Unintended Rudeness, Kip Smith, Rego Granlund, and Ida Lindgren
Part II: Introducing Etiquette and Culture into Software
Chapter 4: Computational Models of Etiquette and Culture, Peggy Wu, Christopher Miller, Harry Funk, and Vanessa Vikili
Chapter 5: The Role of Politeness in Interactive Educational Software for Language Tutoring, W. Lewis Johnson and Ning Wang
Chapter 6: Designing for Other Cultures: Learning Tools Design in the Nasa Amerindian Context, Santiago Ruano Rincon, Gilles Coppin, Annabelle Boutet, Franck Poirier, and Tulio Rojas Curieux
Part III: Etiquette and Development of Trust
Chapter 7: Network Operations: Developing Trust in Human and Computer Agents, Mary T. Dzindolet, Hall P. Beck, and Linda G. Pierce
Chapter 8: Etiquette in Distributed Game-Based Training: Communication, Trust, Cohesion, James P. Bliss, Jason P. Kring, and Donald R. Lampton
Part IV: Anthropomorphism: Computer Agents that Look or Act Like People
Chapter 9: Etiquette in Motivational Agents: Engaging Users and Developing Relationships, Timothy Bickmore
Chapter 10: Anthropomorphism and Social Robots: Se tting Etiquette Expectations, Tao Zhang, Biwen Zhu, and David B. Kaber
Part V: Understanding Humans: Physiological and Neurological Indicators
Chapter 11: The Social Brain: Behavioral, Computational, and Neuroergonomic Perspectives, Ewart de Visser and Raja Parasuraman
Chapter 12: Etiquette Considerations for Adaptive Systems that Interrupt: Cost and Benefits, Michael C. Dorneich , Santosh Mathan, Stephen Whitlow, Patricia May Ververs, and Caroline C. Hayes
Part VI: The Future: Polite and Rude Computers as Agents of Social Change
Chapter 13: Etiquette-Based Sociotechnical Design, Brian Whitworth and Tong Liu
Chapter 14: Politechnology: Manners Maketh Machine, P.A. Hancock
Chapter 15: Epilogue, Caroline C. Hayes and Christopher A. Miller
Index
Biography
Caroline C. Hayes, Christopher A. Miller
