Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology, 1st Edition (Hardback) book cover

Human-Computer Etiquette

Cultural Expectations and the Design Implications They Place on Computers and Technology, 1st Edition

By Caroline C. Hayes, Christopher A. Miller

Auerbach Publications

406 pages | 72 B/W Illus.

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pub: 2010-12-14
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Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interfaces. Providing a complete introduction to the design of social responses to computers, the text emphasizes the value of social norms in the development of usable and enjoyable technology. It also describes the role of socially correct behavior in technology adoption and how to design human-computer interfaces for a competitive global market.

Table of Contents

Chapter 1: Human–Computer Etiquette: Should Computers Be Polite? Caroline C. Hayes and Christopher A. Miller

Part I: Etiquette and Multicultural Collisions

Chapter 2: As Human–Computer Interactions Go Global, Helen Altman Klein, Katherine Lippa, and Mei-Hua Lin

Chapter 3: Etiquette to Bridge Cultural Faultlines: Cultural Fault lines in Multinational

Teams: Potential for Unintended Rudeness, Kip Smith, Rego Granlund, and Ida Lindgren

Part II: Introducing Etiquette and Culture into Software

Chapter 4: Computational Models of Etiquette and Culture, Peggy Wu, Christopher Miller, Harry Funk, and Vanessa Vikili

Chapter 5: The Role of Politeness in Interactive Educational Software for Language Tutoring, W. Lewis Johnson and Ning Wang

Chapter 6: Designing for Other Cultures: Learning Tools Design in the Nasa Amerindian Context, Santiago Ruano Rincon, Gilles Coppin, Annabelle Boutet, Franck Poirier, and Tulio Rojas Curieux

Part III: Etiquette and Development of Trust

Chapter 7: Network Operations: Developing Trust in Human and Computer Agents, Mary T. Dzindolet, Hall P. Beck, and Linda G. Pierce

Chapter 8: Etiquette in Distributed Game-Based Training: Communication, Trust, Cohesion, James P. Bliss, Jason P. Kring, and Donald R. Lampton

Part IV: Anthropomorphism: Computer Agents that Look or Act Like People

Chapter 9: Etiquette in Motivational Agents: Engaging Users and Developing Relationships, Timothy Bickmore

Chapter 10: Anthropomorphism and Social Robots: Se tting Etiquette Expectations, Tao Zhang, Biwen Zhu, and David B. Kaber

Part V: Understanding Humans: Physiological and Neurological Indicators

Chapter 11: The Social Brain: Behavioral, Computational, and Neuroergonomic Perspectives, Ewart de Visser and Raja Parasuraman

Chapter 12: Etiquette Considerations for Adaptive Systems that Interrupt: Cost and Benefits, Michael C. Dorneich , Santosh Mathan, Stephen Whitlow, Patricia May Ververs, and Caroline C. Hayes

Part VI: The Future: Polite and Rude Computers as Agents of Social Change

Chapter 13: Etiquette-Based Sociotechnical Design, Brian Whitworth and Tong Liu

Chapter 14: Politechnology: Manners Maketh Machine, P.A. Hancock

Chapter 15: Epilogue, Caroline C. Hayes and Christopher A. Miller


About the Series

Supply Chain Integration Modeling, Optimization and Application

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Subject Categories

BISAC Subject Codes/Headings:
COMPUTERS / Software Development & Engineering / General
COMPUTERS / Social Aspects / Human-Computer Interaction
TECHNOLOGY & ENGINEERING / Industrial Health & Safety