3rd Edition

Human Computer Interaction Handbook Fundamentals, Evolving Technologies, and Emerging Applications, Third Edition

Edited By Julie A. Jacko Copyright 2012
    1518 Pages 500 B/W Illustrations
    by CRC Press

    Winner of a 2013 CHOICE Outstanding Academic Title Award


    The third edition of a groundbreaking reference, The Human–Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications raises the bar for handbooks in this field. It is the largest, most complete compilation of HCI theories, principles, advances, case studies, and more that exist within a single volume. The book captures the current and emerging sub-disciplines within HCI related to research, development, and practice that continue to advance at an astonishing rate. It features cutting-edge advances to the scientific knowledge base as well as visionary perspectives and developments that fundamentally transform the way in which researchers and practitioners view the discipline.
    New and Expanded Topics in the Third Edition:

    • HCI and global sustainability
    • HCI in health care
    • Social networks and social media
    • Enterprise social computing
    • Role of HCI in e-Government
    • Role of creativity and cognition in HCI
    • Naturalistic approach to evaluation, persuasion, and globalization

    The chapter authors include experts from academia, industry, and government agencies from across the globe — all among the very best and most respected in their fields. The more than 80 tables, 400 figures, nearly 7,000 references, and four-page color insert combine to provide the single most comprehensive depiction of this field. Broad in scope, the book pays equal attention to the human side, the computer side, and the interaction of the two. This balanced, application-focused design coverage makes the book not only an excellent research guide but also an authoritative handbook for the practice of HCI and for education and training in HCI.

    Foreword by Ben Shneiderman

    Introduction: A Moving Target: The Evolution of Human–Computer Interaction, Jonathan Grudin
    Humans in HCI
    Perceptual-Motor Interaction: Some Implications for Human–Computer Interaction, Timothy N. Welsh, Sanjay Chandrasekharan, Matthew Ray, Heather Neyedli, Romeo Chua, and Daniel J. Weeks
    Human Information Processing: An Overview for Human–Computer Interaction, Robert W. Proctor and Kim-Phuong L. Vu
    Mental Models in Human–Computer Interaction, Stephen J. Payne
    Task Loading and Stress in Human–Computer Interaction: Theoretical Frameworks and Mitigation Strategies, James L. Szalma, Gabriella M. Hancock, and Peter A. Hancock
    Choices and Decisions of Computer Users, Anthony Jameson

    Computers in HCI
    Input Technologies and Techniques, Ken Hinckley and Daniel Wigdor
    Sensor- and Recognition-Based Input for Interaction, Andrew D. Wilson
    Visual Displays, Christopher M. Schlick, Carsten Winkelholz, Martina Ziefle, and Alexander Mertens
    Haptic Interface, Hiroo Iwata
    Nonspeech Auditory and Crossmodal Output, Eve Hoggan and Stephen Brewster
    Network-Based Interaction, Alan Dix
    Wearable Computers, Daniel Siewiorek, Asim Smailagic, and Thad Starner
    Design of Fixed, Portable, and Mobile Information Devices, Michael J. Smith and Pascale Carayon

    Designing Human–Computer Interactions
    Visual Design Principles for Usable Interfaces: Everything Is Designed: Why We Should Think before Doing, Suzanne Watzman and Margaret Re
    Globalization, Localization, and Cross-Cultural User-Interface Design, Aaron Marcus and Emilie W. Gould
    Speech and Language Interfaces, Applications, and Technologies, Clare-Marie Karat, Jennifer Lai, Osamuyimen Stewart, and Nicole Yankelovich
    Multimedia User Interface Design, Alistair Sutcliffe
    Multimodal Interfaces, Sharon Oviatt
    Systems That Adapt to Their Users, Anthony Jameson and Krzysztof Z. Gajos
    Mobile Interaction Design in the Age of Experience Ecosystems, Marco Susani
    Tangible User Interfaces, Hiroshi Ishii and Brygg Ullmer
    Achieving Psychological Simplicity: Measures and Methods to Reduce Cognitive Complexity, John C. Thomas and John T. Richards
    Information Visualization, Stuart Card
    Collaboration Technologies, Gary M. Olson and Judith S. Olson
    Human–Computer Interaction and the Web, Helen Ashman, Declan Dagger, Tim Brailsford, James Goulding, Declan O’Sullivan, Jan-Felix Schmakeit, and Vincent Wade
    Human-Centered Design of Decision-Support Systems, Philip J. Smith, Roger Beatty, Caroline C. Hayes, Adam Larson, Norman D. Geddes, and Michael C. Dorneich
    Online Communities, Panayiotis Zaphiris, Chee Siang Ang, and Andrew Laghos
    Virtual Environments, Kay M. Stanney and Joseph V. Cohn
    Privacy, Security, and Trust: Human–Computer Interaction Challenges and Opportunities at Their Intersection, John Karat, Clare-Marie Karat, and Carolyn Brodie

    Application-/Domain-Specific Design
    Human–Computer Interaction in Health Care, François Sainfort, Julie A. Jacko, Molly A. McClellan, and Paula J. Edwards
    Why We Play: Affect and the Fun of Games—Designing Emotions for Games, Entertainment Interfaces, and Interactive Products, Nicole Lazzaro
    Motor Vehicle–Driver Interfaces, Paul A. Green
    Human–Computer Interaction in Aerospace, Steven J. Landry
    User-Centered Design in Games Randy J. Pagulayan, Kevin Keeker, Thomas Fuller, Dennis Wixon, Ramon L. Romero, and Daniel V. Gunn

    Designing for Diversity
    Older Adults and Information Technology: Opportunities and Challenges, Sara J. Czaja, and Chin Chin Lee
    Human–Computer Interaction for Kids, Amy Bruckman, Alisa Bandlow, Jill Dimond, and Andrea Forte
    Information Technology for Communication and Cognitive Support, Alan F. Newell, Alex Carmichael, Peter Gregor, Norman Alm, Annalu Waller, Vicki L. Hanson, Graham Pullin, and Jesse Hoey
    Perceptual Impairments: New Advancements Promoting Technological Access, Julie A. Jacko, V. Kathlene Leonard, Molly A. McClellan, and Ingrid U. Scott
    Universal Accessibility and Low-Literacy Populations: Implications for Human–Computer Interaction Design and Research Methods, William M. Gribbons
    Computing Technologies for Deaf and Hard of Hearing Users, Vicki L. Hanson

    The Development Process
    Section A Requirements Specification
    User Experience Requirements Analysis within the Usability Engineering Lifecycle, Deborah J. Mayhew and Todd J. Follansbee
    Task Analysis, Catherine Courage, Jhilmil Jain, Janice (Ginny) Redish, and Dennis Wixon
    Contextual Design, Karen Holtzblatt
    Grounded Theory Method in Human–Computer Interaction and Computer-Supported Cooperative Work, Michael J. Muller and Sandra Kogan
    An Ethnographic Approach to Design, Jeanette Blomberg and Mark Burrell

    Section B Design and Development

    Putting Personas to Work: Employing User Personas to Focus Product Planning, Design, and Development, John Pruitt and Tamara Adlin
    Prototyping Tools and Techniques, Michel Beaudouin-Lafon and Wendy E. Mackay
    Scenario-Based Design, Mary Beth Rosson and John M. Carroll
    Participatory Design: The Third Space in Human–Computer Interaction, Michael J. Muller and Allison Druin
    Unified User Interface Development: A Software Refactoring Perspective, Anthony Savidis and Constantine Stephanidis
    Usability + Persuasiveness + Graphic Design = eCommerce User Experience, Deborah J. Mayhew
    Human–Computer Interaction and Software Engineering for User Interface Plasticity, Joëlle Coutaz and Gaëlle Calvary

    Section C Testing, Evaluation, and Technology Transfer
    Usability Testing, Joseph S. Dumas and Jean E. Fox
    Usability for Engaged Users: The Naturalistic Approach to Evaluation, David Siegel
    Survey Design and Implementation in HCI, A. Ant Ozok
    Inspection-Based Evaluations, Gilbert Cockton, Alan Woolrych, Kasper Hornbæk, and Erik Frøkjær
    Model-Based Evaluation, David Kieras
    Spreadsheet Tool for Simple Cost-Benefit Analyses of User Experience Engineering, Deborah J. Mayhew
    Technology Transfer, Kevin M. Schofield

    Emerging Phenomena in HCI
    Augmenting Cognition in HCI: Twenty-First Century Adaptive System Science and Technology, Kelly S. Hale, Kay M. Stanney, and Dylan D. Schmorrow
    Social Networks and Social Media, Molly A. McClellan, Julie A. Jacko, François Sainfort, and Layne M. Johnson
    Human–Computer Interaction for Development: Changing Human–Computer Interaction to Change the World, Susan M. Dray, Ann Light, Andrew M. Dearden, Vanessa Evers, Melissa Densmore, Divya Ramachandran, Matthew Kam, Gary Marsden, Nithya Sambasivan, Thomas Smyth, Darelle van Greunen, and Niall Winters

    Author Index
    Subject Index


    Julie A. Jacko

    “If you care about Interaction Design, you should own this book. Exhaustive coverage by world authorities. … one book that covers the gamut. Highly recommended, highly practical.”
    — Don Norman, Northwestern University and the Nielsen Norman group, Author of Emotional Design and The Design of Everyday Things

    "Many bedrock chapters from the second edition have been retained and updated, and new chapters that cover advances in technology have been added. … It contains enough provocative ideas to keep legions of readers busy until the next edition appears."
    Technical Communication, Volume 60, Number 2, May 2013

    “Comprehensive and thorough coverage of all the important issues related to user interfaces and usability. A useful reference work for anybody in the field…”
    — Jakob Nielsen, Author, Designing Web Usability: The Practice of Simplicity and Prioritizing Web Usability 

    "… provides an unmatched range of topics … Building from fundamental theories, models, and empirical findings, the book’s chapters tour numerous application areas and user populations with implications for virtually anyone working in any part of our field. The organization of content into thematic parts and relevant chapters makes the book easy to use both as a topical reference and for a cover-to-cover voyage. … Teachers, researchers, students, and practitioners will all find this volume a must-have for their libraries, and a must-read for maintaining a holistic view of what human-computer interaction and its acolytes have achieved."
    — Jacob O. Wobbrock, Ph.D., University of Washington, Seattle, USA

    "… I find the book to be a useful resource for all HCI practitioners and researchers. … provides extensive coverage of key topics and methods in human-computer interaction and includes contributions by experts from a diverse set of communities and disciplinary perspectives. Certainly one of the few books all HCI practitioners and researchers should have in their bookshelves."
    Bilge Mutlu, University of Wisconsin–Madison, USA

    "Coordinating and editing the contributions of more than 140 authors, Jacko (Univ. of Minnesota) has done an amazing job in creating a well-organized, uniform reference to the state of the art in human-computer interaction (HCI). … an excellent, easy-to-use reference. … The 29 chapters comprising the first three parts lay the foundation of HCI. Parts 4 and 5 elaborate on design issues. Part 6, "The Development Process," is so large that it is further divided into three subsections: "Requirements Specification," "Design and Development," and "Testing, Evaluation, and Technology Transfer." Each chapter contains its own set of references, and the book has separate author and subject indexes, both of which are quite large. Summing Up: Highly recommended."
    J. Beidler, University of Scranton