1st Edition

Human Factors in the Design and Evaluation of Central Control Room Operations




ISBN 9781439809914
Published November 18, 2009 by CRC Press
446 Pages 124 B/W Illustrations

USD $185.00

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Book Description

Whether used for aviation, manufacturing, oil and gas extraction, energy distribution, nuclear or fossil fuel power generation, surveillance or security, all control rooms share two common features. The people operating them are often remote from the processes that they are monitoring and controlling and the operations work 24/7. The twin demands of remote and continuous operation place special considerations on the design of central control rooms. Human Factors in the Design and Evaluation of Central Control Room Operations provides an analysis of Human Factors and Ergonomics in this complex area and the implications for control room staff. This information contained within this book can then be used to design, assessed and evaluate control rooms.

Taking an integrated approach to Human Factors and Ergonomics in the control room environment, the book presents fourteen human factors topics: competencies, training, procedures, communications, workload, automation, supervision, shift patterns, control room layout, SCADA interfaces, alarms, control room environment, human error, and safety culture. Although there are many resources available on each of these topics, this book the information together under one cover with a focus on central control room operations. Each chapter is self-contained and can be read in any order, as the information is required.

Table of Contents

Introduction to Human Factors and Ergonomics
Competencies
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Training
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidelines and Recommendations
Assessment and Evaluation
Example TNA
Bibliography
Procedures
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Communication Process
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Manning and Workload
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Automation
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Supervision
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Shift Patterns
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Control Room Layout
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Supervisory Control and Data Acquisition (SCADA)
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Alarms
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Environment
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Summary
Bibliography
Human Error
Outline
Key Issues
Human Factors Literature
Guidance and Recommendations
Assessment and Evaluation
Example
Bibliography
Safety Culture
Outline
Key Issues
Standards and Guidelines
Human Factors Literature
Guidelines and Recommendations
Assessment and Evaluation
Example
Bibliography
Author Index
Subject Index

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Featured Author Profiles

Author - Neville  Stanton
Author

Neville Stanton

Professor of Human Factors Engineering, University of Southampton
Southampton, Hampshire, UK

Learn more about Neville Stanton »

Reviews

... a fantastic book that shows what it takes to ensure support staff work and operate together, in a formal and efficient manner. The book integrates the topics of human factors and ergonomics to create an incredibly valuable tome. ... While the book was written primarily for control room settings, it is relevant for those in IT . ...If they have management support to deploy the formal methods detailed in the book, they will find that they can create significantly higher levels of customer and end-user satisfaction.
                                      --Ben Rothke, writing on slashdot.org, March 1, 2010