444 Pages
by
Routledge
280 Pages
by
Routledge
Also available as eBook on:
New rules require a new game plan. More than 80% of today's workforce comprises knowledge-and service-based workers, rendering obsolete the conventional understanding of organizational performance. New work roles require new managerial skills and methods. This innovative book shows how 'new human performance specialists' can mold and construct work situations that enhance performance,... Read more
New opportunities within organizations - The industrial roots of performance improvement; Developments in organization science; Knowledge workers as the means of production; Managing to increase productivity; Creating financial value; Improving human performance - New perspective on human performance; Natural order in enterprise systems; Need for a new approach; Don't just engineer, humaneer; Strategies to assess performance challenges; Strategies to improve performance; The consultant as instrument - Instruments of performance improvement; Continuous process for improving performance; Competent consultants.
Biography
James S. Pepitone
