3rd Edition
Human Performance Improvement Building Practitioner Performance
Organizations are under pressure to build and sustain competitive advantage with and through people. For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business. Human performance improvement (HPI) is a systematic approach to securing better performance from people.
This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems. This new edition provides up-to-date references and sources, examines the manager’s role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities. Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps.
HPI is not a tool reserved exclusively for training and development practitioners, human resource specialists, or external consultants. Almost anyone can use it, including managers, supervisors, and even employees, making this book vital reading for anyone looking to improve human performance.
Preface
Acknowledgments
Introduction
1 Laying the foundation
2 The role of analyst
3 The role of intervention specialist
4 The role of change manager
5 The role of evaluator
6 Trends and their implications for HPI
7 Transforming the training department into an HPI function
8 Building your competence as an HPI practitioner
9 From theory to practice: real-world HPI projects
Appendix I: Reengineering the training department assessment instrument
Appendix II: Determining your optimum pathway to development
Index
About the authors
Biography
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow, is a Professor on the University Park campus of the Pennsylvania State University. He heads up a graduate program in organization development. He is also President of Rothwell & Associations, Inc. and LLC, two consulting firms.
Carolyn K. Hohne is a performance improvement consultant with over 27 years' experience in the field of human performance improvement. As President of Hohne Consulting, LLC, she collaboratively works with clients to improve business results through people by identifying the workforce implications of their business strategies.
Stephen B. King has held a variety of leadership and executive roles in organizations including Worthington Industries, Management Concepts, Constellation Energy, and most recently Allstate Insurance as Vice President, Talent & Leadership Effectiveness where he had responsibility for Enterprise Learning, Talent and Succession Management, Performance Management, Leadership Development, and Energy for Life.
"If you need to read just one book on human performance improvement, this is the right one!"
Wayne Chen, Senior Vice President of DiDi, China"This book is a must-read for performance improvement specialists who want to make a transformational difference in their organizations. Particularly valuable to readers is a clear and concise road map for how to move from training to human performance improvement and the competencies needed to make this change a reality. A required addition to your professional library."
G.M. (Bud) Benscoter, PhD., Owner, GMB Performance Group; Faculty Member, Boise State University and Wilmington (DE) University, USA"HPI is a dynamic process and the authors have superbly captured how this process is applied in a rapidly changing and complex workplace, examining the trends and patterns of workplace performance through actual case studies of international companies. A great read!"
Dennis Mankin, Managing Partner and Senior Consultant, Platinum Performance Partners LLC, USA
