1st Edition
Human Performance Improvement through Human Error Prevention A Comprehensive Implementation Guide for Protecting Employees and Maintaining Cost Efficiency
1 Major Learning Objectives
2 Introduction
3 1st Field of Focus: Hazards and Barriers
4 2nd Field of Focus: Error-Inducing Conditions, Error-Likely Situations and Counteracting Behaviors
5 3rd Field of Focus: Non-Conservative and Conservative Decision-Making Thought Processes and Behaviors
6 4th Field of Focus: Prevention of the Recurrence of Error7 Strategies
Appendix A: Words and Terms Used in the Course
Appendix B: Format and Writing Conventions for a Procedure/Process Description DocumentAppendix C: Types of Contents of a Procedure/Process Description Document
Appendix D: Types of Design Requirements for Hardware Items and a Facility
Appendix E: Elements of a Design Calculations Management System
Appendix F: Elements of a Software/Firmware Management System
Appendix G: Elements of an Inspection and Test Management System
Appendix H: Elements of a Records Management System and Types of Records
Appendix I: Cross-References for a Configuration Management System
Biography
Ben Marguglio is a management and technical consultant with decades of experience in high technology enterprises, and was previously a corporate executive with positions at Aerojet Nuclear Company and Consumers Power Company. He is a former management team leader for multi-million-dollar design and construction projects and management team member for a multi-billion-dollar design and construction project. Ben is a preeminent subject matter expert on: • Human performance improvement / human error prevention / human factors. • Process, component and facility risk management (hazard identification, risk assessment and risk treatment). • Problem / incident / failure investigation, root cause analysis and corrective action. • Management systems – including systems for project management; design engineering; procurement; fabrication, assembly, construction and installation; maintenance; and operations – with considerations for the quality of production, of safety and health, of environmental protection, security, and emergency preparedness and response. Ben has served as a fellow of the American Society for Quality (ASQ) since 1973 and is a ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality / Organizational Excellence.
