This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.
Table of Contents
Management. Supervision. Human Resource Management and the Law. Recruiting and Hiring Personnel. Compensation, Benefits and Staff Scheduling. Staff Training. Orientation and Socialization. Performance Evaluation. Environment in the Workplace. Motivation. Building Teams. Respect in the Workplace. Discipline. Human Resource Management in a Union Environment. APPENDIX: Case Studies. Index.