Human Service Organizations in Times of the COVID-19

Introduction: Human Service Organizations, Disruptive Extreme Events, and Organizational Resilience

Hillel Schmid and Itay Greenspan

1. A Test for the Welfare-Partnership: Austria’s Nonprofit Human Service Organizations in Times of Covid-19

Michael Meyer, R. Millner, M. Mehrwald and P. Rameder

2. The Role of Smaller Nonprofit Human Service Organizations During the COVID-19 Pandemic: Evidence from England and Wales

Ellen Bennett, Chris Dayson, James Rees, Beth Patmore and Chris Damm

3. Human Service Organizations’ Participation in the Paycheck Protection Program: A Cross-Sector Comparison

Marcus M. Lam, Jessica K. A. Word and Nathan J. Grasse

4. From “Crisis” to “Opportunity”: Israeli Social Service Nonprofits’ Responses to COVID-19

Noga Pitowsky-Nave

5. Programming Change Among Nonprofit Human Service Organizations During the COVID-19 Pandemic

Yinglin Ma and Erynn E. Beaton

6. The Three P’s in Nonprofit Human Service Mergers: Strategic Response to Coping with a Crisis

Michal Almog-Bar, Itay Greenspan, Hillel Schmid and Ayelet Oreg

7. The Role of First-Line Managers in a Pandemic in Reducing the Spread of Infections and Promoting the Health and Well-Being of Rohingya Refugees

Fakhrul Alam and Sharif Haider

8. The Implications of the COVID-19 Pandemic on Recruitment and Retention of Volunteers and Donors in the U.S.

Daniel Choi, Anna Ferris, Tiana Marrese, Ram Cnaan and Femida Handy

9. How Digital Platforms Promote Roles of Nonprofit Human Service Organizations During the COVID-19 in China

Yongdong Shen, Jianxing Yu and Biao Huang

10. Staying Connected While Staying Distant: Social Media Engagement of Food Banks in Texas in the Wake of the COVID-19 Pandemic

Thanh Thi Hoang

11. The Persistence of the Homeless Shelter as an Institutional Form: NYC’s Response to Homelessness and COVID Through an Organizational Lens

Ryan Savino and James M. Mandiberg

Biography

Hillel Schmid is Professor Emeritus at the Paul Baerwald School of Social Work and Social Welfare at the Hebrew University of Jerusalem. His main areas of interest include the management of human service organizations, leadership and change, political advocacy, philanthropy, and cross-sector partnerships in social services. He is an affiliated member of the Institute the Study of Civil Society and Philantropy in Israel.

Itay Greenspan is Associate Professor at the Paul Baerwald School of Social Work and Social Welfare at the Hebrew University of Jerusalem. His areas of Interest include civil society, environment and society, and environmental social work. His research focuses on the nexus of welfare, civil society, and environmentalism. He is an Affiliated member of the Institute for the Study of Civil Society and Philanthropy and the Center for Sustainability at the Hebrew University.