1. What is Quality? 2. What is a Quality Management System? 3. The History of Quality Standards 4. Who Produces Quality Standards? 5. A Brief Summary of ISO 9001:2015 6. What Other Standards are Based on ISO 9001:2015? 7. What to do Once Your QMS is Established
Biography
Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd – a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.
'This common sense guide gives the reader an understanding of the history of Quality Management Systems. Ray then breaks down the changes between ISO 9001:2008 and ISO 9001:2015 using easy to understand explanations and charts.' - D.M. Belair, CAO, Kawartha Controls
‘I have absolutely no hesitation in recommending this book to any business or person wanting to understand ISO 9001:2015 processes and procedures. The book is an excellent reference tool and is to the point. The material’s very well explained, presented and is an enjoyable read. It delivers exactly what it says it will – It’s a short, easy-to-understand reference tool.’ - Szilvia Parkinson, Plantastic Rail LTD. UK
