Implementation of Total Quality Management : A Comprehensive Training Program book cover
1st Edition

Implementation of Total Quality Management
A Comprehensive Training Program

ISBN 9780789002099
Published March 6, 1997 by Routledge
128 Pages

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Book Description

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their presentations of TQM. The book assumes the trainer has a basic understanding of quality management, and it does not repeat the numerous discussions of TQM concepts readily available in other works.

Total Quality Management Implementation begins with an overview of the current status of TQM in the United States. It then presents W. Edward Deming’s 14 point TQM philosophy, the core of his recommendations for achieving quality excellence through continuous improvement, along with a discussion of each point. The presentation charts have been designed to allow the trainer to adapt them to a particular organization’s unique characteristics and to supplement or add to them as necessary to fully explain each point to a particular audience. The charts are arranged in sequential order and follow the approach used by the author in training seminars around the world. Trainers can easily manipulate the length of the presentation for different audiences and purposes. A reference section lists many books on TQM principles which provide a helpful refresher.

Total Quality Management Implementation is a unique and helpful guide for trainers with a basic knowledge of TQM, college or university faculty teaching TQM seminars or courses, and consultants and quality professionals who could use a reference and checklist of TQM principles.

Table of Contents

Contents Preface

  • Chapter One: TQM in America--A Review
  • Introduction
  • Manufacturing Industry
  • Auto Industry
  • Services Industry
  • Health Care Industry
  • Conclusion
  • Chapter Two: Deming’s Fourteen Points of Quality Management
  • Introduction
  • Deming’s 14 Points
  • Possible Pitfalls Confronting Management in the Implementation of TQM
  • Conclusion
  • Chapter Three: TQM--Basic Concepts
  • TQM
  • The Chain Reaction for Quality Improvement
  • Chapter Four: Planned Organizational Change
  • Defining the Future State
  • Implementing Total Quality Management
  • Production Viewed as a System [underlined]
  • Chapter Five: A Management Structure for TQM
  • Implementing the 14 Management Principles
  • Current Organizational Structure
  • Organizing for Transformation
  • Parallel Structure: Who and Function
  • Linking for Communication and Decision Making
  • Chapter Six: TQM Education and Training
  • Implementing the 14 Management Principles
  • Education and Training Strategy for TQM
  • Level 1: Theory and Basic Concepts
  •  Level 2: Basic Methods and Tools
  • Level 3: Advanced Methods
  • Courses
  • Chapter Seven: Organizational Assessment
  • What Is It?
  • Why Do It?
  • Functions of an Organization--Wide Survey (Generic)
  • When Do You Do It?
  • How Is It Done?
  • What Is Measured?
  • Who Participates?
  • Organization Climate Profile
  • Chapter Eight: TQM Implementation Guidelines
  • Chapter Nine: A Total Quality Management Process Improvement Model
  • Implementing the 14 Management Principles
  • Purpose
  • Improvement Prerequisites
  • The Shewhart Cycle
  • Use of “Plan-Do-Check-Act” Cycle
  • Responsibilities During the Improvement Cycle
  • Process Improvement Model for Total Quality Management
  • Basic Graphic Tools
  • Continue the Cycle
  • Suggested Books and Monographs
  • Selected Quality Mangement Journals
  • Index

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