1st Edition
Implementation of Total Quality Management A Comprehensive Training Program
128 Pages
by
Routledge
128 Pages
by
Routledge
128 Pages
by
Routledge
Also available as eBook on:
Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all operational seminar/workshop contexts and includes a full set of charts for use by trainers in their... Read more
Contents
Preface
- Chapter One: TQM in America--A Review
- Introduction
- Manufacturing Industry
- Auto Industry
- Services Industry
- Health Care Industry
- Conclusion
- Chapter Two: Deming’s Fourteen Points of Quality Management
- Introduction
- Deming’s 14 Points
- Possible Pitfalls Confronting Management in the Implementation of TQM
- Conclusion
- Chapter Three: TQM--Basic Concepts
- TQM
- The Chain Reaction for Quality Improvement
- Chapter Four: Planned Organizational Change
- Defining the Future State
- Implementing Total Quality Management
- Production Viewed as a System [underlined]
- Chapter Five: A Management Structure for TQM
- Implementing the 14 Management Principles
- Current Organizational Structure
- Organizing for Transformation
- Parallel Structure: Who and Function
- Linking for Communication and Decision Making
- Chapter Six: TQM Education and Training
- Implementing the 14 Management Principles
- Education and Training Strategy for TQM
- Level 1: Theory and Basic Concepts
- Level 2: Basic Methods and Tools
- Level 3: Advanced Methods
- Courses
- Chapter Seven: Organizational Assessment
- What Is It?
- Why Do It?
- Functions of an Organization--Wide Survey (Generic)
- When Do You Do It?
- How Is It Done?
- What Is Measured?
- Who Participates?
- Organization Climate Profile
- Chapter Eight: TQM Implementation Guidelines
- Chapter Nine: A Total Quality Management Process Improvement Model
- Implementing the 14 Management Principles
- Purpose
- Improvement Prerequisites
- The Shewhart Cycle
- Use of “Plan-Do-Check-Act” Cycle
- Responsibilities During the Improvement Cycle
- Process Improvement Model for Total Quality Management
- Basic Graphic Tools
- Continue the Cycle
- Suggested Books and Monographs
- Selected Quality Mangement Journals
- Index
Biography
Rolf E. Rogers
