Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy, 1st Edition (Hardback) book cover

Implementing the IT Balanced Scorecard

Aligning IT with Corporate Strategy, 1st Edition

By Jessica Keyes

Auerbach Publications

528 pages | 43 B/W Illus.

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Hardback: 9780849326219
pub: 2005-02-28
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The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.

This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.

Table of Contents

Why Balanced Scorecard?

What Is Balanced Scorecard?

Attributes of Successful Performance Measurement Systems

Case Studies

Understanding Performance Management: Balanced

Scorecard at the Corporate Level

Understanding Performance Management

Techniques for Performance Assessment, Management, and


Performance Measurement

Balanced Scorecard at the Corporate Level

Key Elements of a Balanced Scorecard Project

Getting Ready

Developing Benchmarks

Choosing Metrics

Process Mapping

The Balanced Scorecard Plan

Aligning IT to Organizational Strategy

The IT Balanced Scorecard

Altering the Balanced Scorecard for IT

Great-West Life Case Study

Representative IT Balanced Scorecard Value Metrics

Drilling Down to the Specific System

Keeping Track of What Is Going On

Aligning IT to Meet Financial Objectives

Cost-Benefit Analysis

Break-Even Analysis

Estimating ROI for an IT Project

Earned-Value Management

Rapid Economic Justification

Portfolio Management

Calculating the Net Worth of Organizational Information

IAM: Intangible Assets Monitor

The Prediction Market

Aligning IT to Meet Customer Objectives

Customer Intimacy and Operational Excellence


Aligning IT to Meet Business Process Objectives

The IT Utility

Integrating CMM into Business Process Objectives

Quality and the Balanced Scorecard

Process Performance Metrics

Aligning IT to Promote Learning and Growth

Liberate Rather than Empower

The Challenge of Peopleware

Attributes of the Good Tech Manager

Hiring the Best People

Techniques for Motivating Employees

Nontechnological Issues in Software Engineering

Creativity Improvement

Communications and Group Productivity

Management Quality Considerations


Compliance, Awareness, and Assurance

The Proactive Risk Strategy

Risk Assessment

Just What Is Critical to Project Success?

Scorecard and Other Performance Measurement Tools

Department of Defense Performance Assessment Guide

Aha! Executive Decision Support System (Balanced Scorecard


The Performance Organiser

Microsoft Balanced Scorecard Framework

CorVu 5

SAS Strategic Performance Management

ActiveStrategy Enterprise

QPR 7 Collaborative Management Software Suite, Including QPR

ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal

QPR ScoreCard Software, QPR ProcessGuide Software, QPR

CostControl Software, and Strategy Map Software

Healthwise Balanced Scorecard™

Appendix A: IT Staff Competency Survey

Appendix B: U.S. Air Force Software Metrics Capability

Evaluation Guide

Appendix C: Traditional IT Metrics Reference

Appendix D: eBay Balanced Scorecard Analysis

Appendix E: Benchmarking Data Collection from a Software

Engineering Requirements Elicitation Perspective

Appendix F: Behavioral Competencies

Appendix G: The Malcolm Baldrige National Quality Award


Appendix H: Value Measuring Methodology

Appendix I: Balanced Scorecard Samples

Appendix J: Resources

Appendix K: The E-Business Audit

Appendix L: Establishing a Software Measurement Program

Appendix M: Process Assets by CMM Level: Focus on Process


Appendix N: Selected Performance Metrics

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Information Management
BUSINESS & ECONOMICS / Project Management
COMPUTERS / Information Technology