Implementing the IT Balanced Scorecard : Aligning IT with Corporate Strategy book cover
1st Edition

Implementing the IT Balanced Scorecard
Aligning IT with Corporate Strategy

ISBN 9780849326219
Published February 28, 2005 by Auerbach Publications
528 Pages 43 B/W Illustrations

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Book Description

The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.

This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.

Table of Contents

Why Balanced Scorecard?
What Is Balanced Scorecard?
Attributes of Successful Performance Measurement Systems
Case Studies

Understanding Performance Management: Balanced
Scorecard at the Corporate Level
Understanding Performance Management
Techniques for Performance Assessment, Management, and
Performance Measurement
Balanced Scorecard at the Corporate Level

Key Elements of a Balanced Scorecard Project
Getting Ready
Developing Benchmarks
Choosing Metrics
Process Mapping
The Balanced Scorecard Plan

Aligning IT to Organizational Strategy
The IT Balanced Scorecard
Altering the Balanced Scorecard for IT
Great-West Life Case Study
Representative IT Balanced Scorecard Value Metrics
Drilling Down to the Specific System
Keeping Track of What Is Going On

Aligning IT to Meet Financial Objectives
Cost-Benefit Analysis
Break-Even Analysis
Estimating ROI for an IT Project
Earned-Value Management
Rapid Economic Justification
Portfolio Management
Calculating the Net Worth of Organizational Information
IAM: Intangible Assets Monitor
The Prediction Market

Aligning IT to Meet Customer Objectives
Customer Intimacy and Operational Excellence

Aligning IT to Meet Business Process Objectives
The IT Utility
Integrating CMM into Business Process Objectives
Quality and the Balanced Scorecard
Process Performance Metrics

Aligning IT to Promote Learning and Growth
Liberate Rather than Empower
The Challenge of Peopleware
Attributes of the Good Tech Manager
Hiring the Best People
Techniques for Motivating Employees
Nontechnological Issues in Software Engineering
Creativity Improvement
Communications and Group Productivity
Management Quality Considerations

Compliance, Awareness, and Assurance
The Proactive Risk Strategy
Risk Assessment
Just What Is Critical to Project Success?

Scorecard and Other Performance Measurement Tools
Department of Defense Performance Assessment Guide
Aha! Executive Decision Support System (Balanced Scorecard
The Performance Organiser
Microsoft Balanced Scorecard Framework
CorVu 5
SAS Strategic Performance Management
ActiveStrategy Enterprise
QPR 7 Collaborative Management Software Suite, Including QPR
ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal
QPR ScoreCard Software, QPR ProcessGuide Software, QPR
CostControl Software, and Strategy Map Software
Healthwise Balanced Scorecard™

Appendix A: IT Staff Competency Survey
Appendix B: U.S. Air Force Software Metrics Capability
Evaluation Guide
Appendix C: Traditional IT Metrics Reference
Appendix D: eBay Balanced Scorecard Analysis
Appendix E: Benchmarking Data Collection from a Software
Engineering Requirements Elicitation Perspective
Appendix F: Behavioral Competencies
Appendix G: The Malcolm Baldrige National Quality Award
Appendix H: Value Measuring Methodology
Appendix I: Balanced Scorecard Samples
Appendix J: Resources
Appendix K: The E-Business Audit
Appendix L: Establishing a Software Measurement Program
Appendix M: Process Assets by CMM Level: Focus on Process
Appendix N: Selected Performance Metrics

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